tracydb79
Level 1 (0 points)

Q: Visual voicemail is unavailable

Since updating to ios7 I constantly get a red dot on my phone and the visual voicemail is unavailable message. When the dot appears I can't connect to the internet via 3G. I can still make calls and send text messages but no internet connection. I switch my phone off and back on again and it seems to solve the issue but I shouldn't have to switch my phone off and on constantly. What is causing this issue? How do I resolve it?

iPhone 5, iOS 7

Posted on Nov 24, 2013 6:26 AM

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tracydb79

Q: Visual voicemail is unavailable

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  • by jeremy_v,

    jeremy_v jeremy_v Nov 26, 2013 11:12 AM in response to tracydb79
    Community Specialists
    Nov 26, 2013 11:12 AM in response to tracydb79

    Hi tracydb79,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like your iPhone is not receiving a reliable cellular data connection. If this behavior persists, try the troubleshooting steps from this article:

     

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

    Follow the instructions below for assistance with troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

    2. Restart your iPhone.

    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.

    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.

    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

    8. Restore the iPhone as new.

    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

    Best Regards,

     

    Jeremy