BabyBlue49

Q: Problems connecting to WiFi using iphone 4S

Lately I have been having problems connecting to our home network via WiFi. My hubby's phone works just fine. I tried powering it off for a while, but still no success. Anyone have any ideas? This is since IOS7 download. Thanks.

iPhone 4S, iOS 7.0.2

Posted on Nov 24, 2013 7:30 AM

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Q: Problems connecting to WiFi using iphone 4S

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  • by sterling r,

    sterling r sterling r Nov 26, 2013 2:51 PM in response to BabyBlue49
    Community Specialists
    Nov 26, 2013 2:51 PM in response to BabyBlue49

    hello there BabyBlue49,

     

    It sounds like your phone is having some issues with your home Wi-Fi connection but another phone in the home works as expected. I would recommend starting with the troubleshooting outlined in this article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    There is also additional troubleshooting toward the bottom with different instructions based on what is happening to your Wi-Fi.

    Thank you for using Apple Support Communities.

    Regards,

    Sterling