1 Reply Latest reply: Nov 26, 2013 7:36 AM by sheila_m.
webejamn Level 1 Level 1

Started to upgrade from Lion got interrupted and now it won't download


Mac OS X (10.7)
  • sheila_m. Community Specialists Community Specialists

    Hello webejamn,

     

    Thank you for the details of the issue you are experiencing when trying to download and install OS X Mavericks.  It sounds like the download from the Mac App Store for OS X Mavericks was interrupted and didn't complete. 

     

    I recommend the following step when an Mac App Store download is interrupted:

    If downloading an app is interrupted

    Once an Internet connection is reestablished, your purchased downloads should automatically restart. The Mac App Store may alert you that there was an issue with the download and ask if you'd like to restart the download(s). Confirming will restart all pending downloads. For more information on this topic, see Mac App Store: How to resume interrupted downloads.

    Note: The download time will vary according to the file's size and your Internet connection speed. Refer to this article about iTunes Store purchases for more information about download times for large files.

     

    Troubleshooting the Mac App Store

    http://support.apple.com/kb/ts3624

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.