expoman

Q: Hp printer waking up every 5 minutes with 10.9

Ever since I upgraded to Maverick my HP design jet 8600 resets itself every five minutes.  I have it set to not sleep for 15 minutes?  It seems that the printer which I is connected wirelessly to the new model airport time capsule is losing its connection.  I have updated the time capsule with the update this week.  I have also installed the new HP printer driver for Maverick.  Nothing seems to stop this constant cycling of the printer.  Do not remember ever having this issue with so 10.8.

iMac (27-inch Mid 2010), Mac OS X (10.7.4)

Posted on Nov 24, 2013 10:18 AM

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Q: Hp printer waking up every 5 minutes with 10.9

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  • by sheila_m.,

    sheila_m. sheila_m. Nov 26, 2013 6:25 AM in response to expoman
    Community Specialists
    Nov 26, 2013 6:25 AM in response to expoman

    Hello expoman,

     

    It sounds like your HP Designjet wakes every 5 minutes.  I would be concerned about that too, and I recommend the following steps:

     

    Follow these steps until the issue is addressed:

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.
    If the issue persists, try these additional steps:
    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

    Additional Information

    Note: If your printer is wireless-capable, you should first add the printer to your network. Use the printer's control panel, or temporarily connect the printer to your Mac via USB.  For more details, see this article.

     

    You can find the full article here:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.