locket64
Level 1 (0 points)

Q: I prepurchased an album and it is now available but I cannot download it.

The album shows as purchased and is greyed out but when I look at my purchases it is not there. It has not downloaded and I cannot find a way to actually download. I prepuchased albums before and not had this problem. Thanks for your help.

MacBook Pro, Mac OS X (10.7.4)

Posted on Nov 24, 2013 10:49 AM

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locket64

Q: I prepurchased an album and it is now available but I cannot download it.

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  • by matt00,

    matt00 Nov 26, 2013 2:32 PM in response to locket64
    Level 5 (4,015 points)
    Nov 26, 2013 2:32 PM in response to locket64

    Hey locket64,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.