drshame
Level 1 (103 points)
Mac OS X

Q: OSX Email Errors with Comcast Servers

I am having trouble using my OSX 10.9 Email App with my Comcast Email account on my MacPro.

The Mail APP won't authenticate with Comcast's SMTP Servor.

 

But the same accounts and passwords work fine in my Iphone5 and Ipad Mini.

 

Apple Tech support ran me thru diagnostics and I set up a new Email Account on Gmail which works fine on my Mac under 10.9.

 

Of course, Comcast Insists it's still an Apple Problem and I am caught between the 2.

 

It's some sort of handshake, password issue imho.

 

If I start up under 10.8...the mail app with connect/authenticate with the Comcast.

 

Mavericks does work fine on my Mac Pro using Gmail, but not Comcasts' SMTP servers.

Any idea why??

Posted on Nov 24, 2013 12:07 PM

by Csound1,Solvedanswer
Csound1 Csound1
Level 9 (51,447 points)
Desktops
A:

And here is a link to directions as to how to setup Comcast email on Apple Mail.

Posted on Nov 24, 2013 4:34 PM

Close
drshame

Q: OSX Email Errors with Comcast Servers

  • All replies
  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Nov 24, 2013 12:32 PM in response to drshame
    Level 9 (74,268 points)
    iTunes
    Nov 24, 2013 12:32 PM in response to drshame

    Apple support article.

     

    Troubleshooting sending and receiving email messages

     

    You can also try deleting the Comcast password from Keychain Access (Applications/Utilities). Under the Keychain Access menu, select and run First Aid to see if the keychain needs repairing. If all else fails, try resetting the keychain.

     

    Keychain Reset

  • by drshame,

    drshame drshame Nov 24, 2013 3:12 PM in response to Eric Root
    Level 1 (103 points)
    Mac OS X
    Nov 24, 2013 3:12 PM in response to Eric Root

    Didn't work

     

    And when I ran Keychain Fprst Aid, it found problems, I then repaired them.

    Re-Ran First Aid again, found the same problems it forst reported.

    Ran fix again.

    Ran Check and found the very same problems all over again.

    Repeat First Aid Fix.....repeat problems found.

     

    I am NOT wiping ouit al my passwords, logins, et al to start all over again and still possibly face Maverics Mail app unable to log into my main email smtp account.

     

    Suhhestion apprecoated Greatly, but it don;t work, and again...I can access incoming/outgoing servers with my Iphone and Ipad with no trouble.

  • by Csound1,

    Csound1 Csound1 Nov 24, 2013 3:16 PM in response to drshame
    Level 9 (51,447 points)
    Desktops
    Nov 24, 2013 3:16 PM in response to drshame

    What settings are you using for the SMTP server.

     

    Server name, port and security settings (SSL) please

  • by drshame,

    drshame drshame Nov 24, 2013 3:49 PM in response to Csound1
    Level 1 (103 points)
    Mac OS X
    Nov 24, 2013 3:49 PM in response to Csound1

    It shows as a comcast.net POP account

     

    smtp.comcast.net

    995

    ssl

  • by drshame,

    drshame drshame Nov 24, 2013 3:58 PM in response to drshame
    Level 1 (103 points)
    Mac OS X
    Nov 24, 2013 3:58 PM in response to drshame

    It's all as they recomended.

    They say they DON'T support 3rd party programs, just their webmail, which works fine.

    As much as I hate to say it, I think it's an OSX Maverics bug with password authentication.   

  • by Csound1,

    Csound1 Csound1 Nov 24, 2013 4:02 PM in response to drshame
    Level 9 (51,447 points)
    Desktops
    Nov 24, 2013 4:02 PM in response to drshame

    drshame wrote:

     

    It shows as a comcast.net POP account

     

    smtp.comcast.net

    995

    ssl

     

    That's the incoming (POP) server

     

    I want the settings for the outgoing (SMTP) server please.

     

    This is how the settings should be:

     

    Screen Shot 2013-11-24 at 6.04.40 PM.png

     

    Check that is how they are.

  • by Csound1,Solvedanswer

    Csound1 Csound1 Nov 24, 2013 4:34 PM in response to Csound1
    Level 9 (51,447 points)
    Desktops
    Nov 24, 2013 4:34 PM in response to Csound1

    And here is a link to directions as to how to setup Comcast email on Apple Mail.

  • by drshame,

    drshame drshame Nov 24, 2013 5:30 PM in response to Csound1
    Level 1 (103 points)
    Mac OS X
    Nov 24, 2013 5:30 PM in response to Csound1

    After fiddling with the settings, i THINK it's working now. I'll set how long it lasts. I'm intersted to see the date on the Xfinity email guide is Nov. 22nd...as if they got flooded with issues and suddenly needed to update their settings. I see some alternate port settings are now listed.

     

    Hope it works, and really disappointed they wouldn't take the time to run me thru the set-up to make sure it worked for me.

    So what else is new?

  • by Csound1,

    Csound1 Csound1 Nov 24, 2013 5:33 PM in response to drshame
    Level 9 (51,447 points)
    Desktops
    Nov 24, 2013 5:33 PM in response to drshame

    I think that date coincides with the release of the Imap protocol from Comcast (finally) it's still in Beta but brings xFinity into the 21st Century (finally again).

     

    They also increased Security (SSL) and made it the default.

     

    But both of the foregoing stemmed from user complaint.

  • by drshame,

    drshame drshame Nov 24, 2013 7:22 PM in response to Csound1
    Level 1 (103 points)
    Mac OS X
    Nov 24, 2013 7:22 PM in response to Csound1

    That's a plausible explanation that may NOT be shared with their customers.

    Help here was appreciated.

    Too bad a decision was made NOT to offe much assitance at all to a significant portion of their users on Mac Platforms. Disappointing to say the least if they made changes. and are NOT bothering to tell anyone who raises the issue of not being able to use MacOSX on their latest servers without changing port assignments and troubleshooting what works and what doesn't.

    Hopefully I 'm up and running for a while.

     

    Thanks again, hope this works for a while before something else changes.

  • by Csound1,

    Csound1 Csound1 Nov 25, 2013 5:17 AM in response to drshame
    Level 9 (51,447 points)
    Desktops
    Nov 25, 2013 5:17 AM in response to drshame

    I never would expect practical assistance from Comcast, I get my internet from them, the service works well but they are useless otherwise.