pages and numbers files won't open in ANY version

Question

Level 1

21 points

pages and numbers files won't open in ANY version

Apple, what have you done? I made the sad mistake of upgrading to the newest versions of Pages, Numbers and Keynote on the one Mac in our personal and work ecosystem that can run Mavericks. Not only can I not open any existing files in the '09 version of these products once I open them and save in the newest version. Now, I cannot open ANY of these documents in ANY version of these applications. Pleas tell me how to fix this. We have important work and personal files now that we are unable to open at all.

Very disappointed, Apple. These are the sorts of user-experience and quality issues that motivated me to abondon Microsoft...

iMac (20-inch Early 2009), OS X Mountain Lion (10.8.2), 8GB RAM

Posted on Nov 24, 2013 12:16 PM

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Answer 1

watsont.cbc Author

Level 1

21 points

Nov 24, 2013 1:19 PM in response to watsont.cbc

Well the problem "fixed itself". I logged out, logged in to an other user, opened and saved a few pages files and it worked fine. I logged back out, and back in to the user with the Pages problems, and voila! It works fine - no problems. THis software is far to flaky for me. Unfortunately, my colleague in the last two weeks since upgrading has updraded nearly ALL of our current working Pages files. We now have the very unhappy and uprofitable task of exporting and reverting ALL of those documents so we can revert to Pages 09 - a program that actually iWorks.

Apple, this is really buggy software and it's getting deep-sixed. You've really messed up with this latest set of OS and software "upgrades".

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Answer 2

baltwo

Level 9

62,386 points

Nov 24, 2013 2:19 PM in response to watsont.cbc

Wrong place to write anything to Apple. File a bug report with Apple. for lost functionality.

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Answer 3

petermac87

Level 5

7,453 points

Nov 24, 2013 2:21 PM in response to watsont.cbc

Have you tried any troubleshooting? If so, what avenues?The latest iWorks is working fine on all my Macs, not that I am a hugh fan of it, but do have the need to work with it when necessary.

Pete

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Answer 4

baltwo

Level 9

62,386 points

Nov 24, 2013 2:33 PM in response to petermac87

It's not a question of working. The new versions bork the format, lose some functions, and won't work on the previous versions. Details are in http://support.apple.com/kb/HT6049 and reverting is just wasting time and other resources.

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Answer 5

petermac87

Level 5

7,453 points

Nov 24, 2013 2:40 PM in response to baltwo

As I say, I am not a hugh fan of iWorks, avoid it if possible, but it works fine for what I need it to do.

Cheers

Pete

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Answer 6

Nov 25, 2014 5:12 AM in response to watsont.cbc

I restarted my MacBook Air and pages recognised its files again. Not a good experience though.

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