HT202180: Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

Learn about Turn on Automatic Downloads for iTunes Store, App Store, and iBooks Store purchases

Kor

Level 1 (0 points)

Q: Why can't I download my pre-ordered album?

I pre ordered an album and now I can't download it and it didn't auto download when it was released like it was supposed to...

Posted on Nov 24, 2013 2:12 PM

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Q: Why can't I download my pre-ordered album?

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Helpful answers

by norm123,

norm123 Nov 26, 2013 9:16 AM in response to Kor
Community Specialists

Nov 26, 2013 9:16 AM in response to Kor

Hello Kor

You should have received and email that your Pre-Order is ready to download. If you have not, then report the issue to the iTunes Store.

iTunes Store: About Pre-orders
http://support.apple.com/kb/PH2381

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933

Regards,
-Norm G.
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