3 Replies Latest reply: Dec 6, 2013 8:27 AM by jschuerger72
jschuerger72 Level 1 (0 points)

Hey guys,


ive been looking for the answer on here and ic ant find any. I have the app store on my home screen with the "1" on it,showing i have an update. when i click on the app store icon, it jumps once, and nothing happens! I have updates to mavericks, and it just started to happen a few days ago. i have restarted the computer already but it hasnt done anything. any help please!




MacBook Air, OS X Mavericks (10.9)
  • Carolyn Samit Level 10 (103,365 points)
    • Disable anti virus software if installed


    • Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall


    • Make sure Gatekeeper is enabled


    Open System Preferences > Security & Privacy then select the General tab.


    Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.


    OS X: About Gatekeeper

  • Linc Davis Level 10 (192,529 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.


    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • jschuerger72 Level 1 (0 points)

    sorry it took so long to get back to. here is whst it says


    12/6/13 11:26:00.434 AM com.apple.launchd.peruser.501[226]: (com.apple.appstore.23616[67388]) Exited with code: 1