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Mac App store wont update iWork apps

The app store shows I have an update for Pages, Numbers, Keynote and iMovie.


When I click on the update button I get this message "[name of app] failed to download. Use the Purchase page to try again."


So I go to the purchase menu and each app display an error next to it - "An error has occured."

And at the bottom I see, "You must sign in to view your purchases." But I am signed in.


Any ideas for fixing this?


Thanks!

MacBook (13-inch), OS X Mavericks (10.9)

Posted on Nov 24, 2013 3:17 PM

Reply
15 replies

Nov 24, 2013 10:32 PM in response to calicoradio.com

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View Show Log List

from the menu bar.


Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Nov 30, 2013 2:04 PM in response to Linc Davis

Hi, this is from the console.


11/30/13 2:02:52.434 PM storeagent[258]: *** Assertion failure in -[ISCheckPreflightOperation verifyDistributionAtURL:allowsDevSign:allowsUnsigned:osVersionToBeInstalled:err or:distributionController:], /SourceCache/Pisa/Pisa-232/ISCheckPreflightOperation.m:321

11/30/13 2:03:30.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

11/30/13 2:03:37.000 PM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

11/30/13 2:03:46.594 PM storeagent[258]: *** Assertion failure in -[ISCheckPreflightOperation verifyDistributionAtURL:allowsDevSign:allowsUnsigned:osVersionToBeInstalled:err or:distributionController:], /SourceCache/Pisa/Pisa-232/ISCheckPreflightOperation.m:321

11/30/13 2:03:55.321 PM com.apple.WebKit.WebContent[519]: NSScanner: nil string argument




So am I the only one with this issue? I guess I'll have to call Apple : (

Nov 30, 2013 2:20 PM in response to calicoradio.com

Back up all data.


Launch the Keychain Access application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.


From the menu bar, select

Keychain Access Preferences Certificates


There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL. Log out, log back in, and test.

Dec 1, 2013 2:38 PM in response to calicoradio.com

Please read this whole message before doing anything.


This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


Step 1


The purpose of this step is to determine whether the problem is localized to your user account.


Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


Test while logged in as Guest. Same problem?


After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


Step 2


The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Dec 1, 2013 5:05 PM in response to calicoradio.com

Same thing happens to me, so its not just you!


User uploaded file


Edit: The ONLY piece of Mac software I constantly have problems with is the Mac App Store! I don't know why its always that program, but here we go again! The other problem was random picture tiles would fail to load on the main Mac App Store screen. These are the tiles which advertise different individual apps. Haven't noticed since I updated to Mavericks, but its really annoying. Refreshing the screen didn't help. Anyway, the app store on my Windows 8 Pro virtual machine NEVER has any problems!

Mac App store wont update iWork apps

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