reemmatloub
Level 1 (7 points)

Q: itunes could not restore the iphone because the password was incorrect

I got this message as I was trying to switch from my Iphone 5 to 5s and I can assure you that I never put any password for backup. I backup my iphone 5 and when I conntected my new 5s and wanted to restore the data from the old one I got a pop up message saying that I should enter an encrypted password. I did enter my passcode (which is the same in both phones) I also tried my Apple ID password and I still get this error message "itunes could not restore the iphone because the password was incorrect". Please help.

 

I can assure you that I dont have a password for my backup and if I do it should be my passcode. I can't even reset or remove this option. I get another message saying that the terms and conditions of iCloud have change. I do believe that it is not my problem to lose all my data when Apple decided to change the terms and condition.

 

Kindly advice.

iPhone 5, iOS 7.0.4

Posted on Nov 24, 2013 2:15 PM

Close
reemmatloub

Q: itunes could not restore the iphone because the password was incorrect

  • All replies
  • Helpful answers

first Previous Page 3 of 4 last Next

  • by jzAppetizer,

    jzAppetizer jzAppetizer Sep 8, 2015 3:59 AM in response to norm123
    Level 1 (0 points)
    Sep 8, 2015 3:59 AM in response to norm123

    @norm123 - thank you so much, after two days searching, one of your hints saved me - my iPad backup was secured with my computer account...never would have thought about that.

  • by chaddie24,

    chaddie24 chaddie24 Sep 8, 2015 12:17 PM in response to reemmatloub
    Level 1 (0 points)
    Sep 8, 2015 12:17 PM in response to reemmatloub

    I had the same difficulty today. But as someone else said, an old password that I used years back worked so just try every password you've ever used

  • by Poposhka,

    Poposhka Poposhka Sep 23, 2015 1:54 AM in response to jjwithers
    Level 1 (0 points)
    Sep 23, 2015 1:54 AM in response to jjwithers

    this is insane, i tried a 5 year old password i phased out because Apple said it was too insecure. where is this password stored? it must be changed!!! this gets applied to my latest backups!

  • by Darin Loertscher,

    Darin Loertscher Darin Loertscher Sep 25, 2015 10:36 AM in response to jjwithers
    Level 1 (0 points)
    Sep 25, 2015 10:36 AM in response to jjwithers

    A password that I had used as my account/login password for my computer, 2 computers ago worked for me. Thanks for this!

  • by SidAsh,

    SidAsh SidAsh Sep 28, 2015 9:20 AM in response to Tana Butler
    Level 1 (0 points)
    Sep 28, 2015 9:20 AM in response to Tana Butler

    WOW! Thank you!!!!! It worked!

  • by Oldpondrat,

    Oldpondrat Oldpondrat Sep 30, 2015 9:07 PM in response to SidAsh
    Level 1 (0 points)
    Sep 30, 2015 9:07 PM in response to SidAsh

    I just segued from one Apple phone to another, as well as upgraded software, so i was well prepared on backups, and actually wrote down the password.  Tonight when a piece of software glitched badly and I needed to restore the iPad, iTunes will not - positively WILL NOT - accept any version of any password.  None.  Caps, no caps, spaces, zip, nada, zilch.  This is ridiculous.  I just lost days worth of work, unless someone has an idea - soon - how I can salvage this mess.  I have a deadline - tomorrow.

     

    Stevie J., I miss you. 

  • by tandras,

    tandras tandras Nov 13, 2015 10:17 AM in response to reemmatloub
    Level 1 (0 points)
    Nov 13, 2015 10:17 AM in response to reemmatloub

    Hi reemmatloub and everybody else,

     

    Always check the wifi connection because you couldn't turn of find my iPhone when it's not connected to a network!

  • by iStunning2,

    iStunning2 iStunning2 Nov 20, 2015 4:07 PM in response to reemmatloub
    Level 1 (0 points)
    Nov 20, 2015 4:07 PM in response to reemmatloub

    Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

  • by iStunning2,

    iStunning2 iStunning2 Nov 20, 2015 4:08 PM in response to reemmatloub
    Level 1 (0 points)
    Nov 20, 2015 4:08 PM in response to reemmatloub

    Same issue and after all that tries and fails I just tried my current apple ID but with low case and it finally worked..

  • by bernimemo,

    bernimemo bernimemo Nov 25, 2015 9:32 AM in response to jjwithers
    Level 1 (0 points)
    Nov 25, 2015 9:32 AM in response to jjwithers

    It worked for me putting my first Apple password i used about 8 or 9 years ago.... LOL haven't used it for ages....

  • by dougpipersr,

    dougpipersr dougpipersr Dec 23, 2015 7:35 AM in response to reemmatloub
    Level 1 (0 points)
    Dec 23, 2015 7:35 AM in response to reemmatloub

    I finally recovered my backup thanks to this discussion.

     

    I tried all the suggestions for common current passwords for wifi etc, but nothing worked ....including the all caps.

     

    Ultimately, it turned out to be an ancient apple password I've not used for years. I would have never thought of this. Thank you everyone.

     

    Apple, you need to fix this. This is a ridiculous issue. 

  • by Paul Jeffries,

    Paul Jeffries Paul Jeffries Jan 14, 2016 9:48 AM in response to reemmatloub
    Level 1 (149 points)
    Jan 14, 2016 9:48 AM in response to reemmatloub

    After reading this thread to solve the same problem and trying dozens of permutations of half-remembered passwords, I finally found the nearest thing to a proper solution (short of Apple actually fixing the issue so it doesn't happen in the first place!)

     

    Open Keychain Access and look for an entry called iPhone Backup. Open it and 'Show password'. Whatever that reveals is what you need to continue restoring your iPhone!

     

    You're welcome!

  • by why0why,

    why0why why0why Jan 27, 2016 7:55 AM in response to Paul Jeffries
    Level 1 (0 points)
    Jan 27, 2016 7:55 AM in response to Paul Jeffries

    Somehow managed to remember my old password thankfully! So strange. You'd think paying as much as we do, they'd be more advanced than this! :S

  • by CharteeZac,

    CharteeZac CharteeZac Feb 9, 2016 10:06 AM in response to reemmatloub
    Level 1 (0 points)
    Feb 9, 2016 10:06 AM in response to reemmatloub

    Literally put in every password I could think of. Turns out it was my old password to the macbook before I updated to El Capitane. PS- i'm fed up with Apple.

  • by jimeurope,

    jimeurope jimeurope Feb 22, 2016 7:04 PM in response to CharteeZac
    Level 1 (0 points)
    Feb 22, 2016 7:04 PM in response to CharteeZac

    out of all the ridiculous things encountered while using and supporting Apple products for years, this takes the cake. I look forward to an afterlife, but now I also to look forward to the day when I never Ever EVER have to use or support another Apple product. That's it, Apple. I've cursed your name for years, but I am at peace with my decision. I will now wipe and destroy every Apple device I own. Cheers!

first Previous Page 3 of 4 last Next