HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
Kevnicorn

Q: My iPad cant be restored. I forgot my password and everytime i finish restoring, itunes asks for my password even though im in recovery mode. please help

Forgot password, tried to restore it many times with iTunes. Every time i finish waiting, iTunes asks me to respond on iPad. How can I respond if I forgot my password? Help please.

iPad 2, iOS 7.0.4

Posted on Nov 25, 2013 4:13 AM

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Q: My iPad cant be restored. I forgot my password and everytime i finish restoring, itunes asks for my password even though im in rec ... more

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  • by Diavonex,Helpful

    Diavonex Diavonex Nov 25, 2013 4:15 AM in response to Kevnicorn
    Level 9 (66,713 points)
    Nov 25, 2013 4:15 AM in response to Kevnicorn

    Try force iPad into Recovery Mode. Follow step 1 to 6 very closely.

     

     

    http://support.apple.com/kb/HT1808

     

     

    Note: You need to be patient and repeat the above many times to recover your iPad

  • by Diavonex,Helpful

    Diavonex Diavonex Nov 25, 2013 4:16 AM in response to Kevnicorn
    Level 9 (66,713 points)
    Nov 25, 2013 4:16 AM in response to Kevnicorn

    If the above doesn't work, remote wipe your iPad and setup from scratch.

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Nov 25, 2013 4:24 AM in response to Kevnicorn
    Level 5 (7,165 points)
    Mac OS X
    Nov 25, 2013 4:24 AM in response to Kevnicorn

    Which password are you talking about? Your Apple ID password or the Passcode you must enter when your iPad locks?

     

    If the first, then you have probably run up against Activation Lock. You need the password and can recover it  here.

  • by Kevnicorn,

    Kevnicorn Kevnicorn Nov 25, 2013 4:25 AM in response to Alfred DeRose
    Level 1 (0 points)
    Nov 25, 2013 4:25 AM in response to Alfred DeRose

    passcode for iPad

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Nov 25, 2013 4:28 AM in response to Kevnicorn
    Level 5 (7,165 points)
    Mac OS X
    Nov 25, 2013 4:28 AM in response to Kevnicorn

    Then you need to follow Diavonex's recommendation about updating in Recovery Mode. Pay attention to his note about trying many times if necessary.

  • by Texas Mac Man,Solvedanswer

    Texas Mac Man Texas Mac Man Nov 25, 2013 6:06 AM in response to Kevnicorn
    Level 8 (46,611 points)
    Nov 25, 2013 6:06 AM in response to Kevnicorn

    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7

    http://support.apple.com/kb/HT5818

     

    How can I unlock my iPad if I forgot the passcode?

    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html

     

    iOS: Device disabled after entering wrong passcode

    http://support.apple.com/kb/ht1212

     

    How can I unlock my iPad if I forgot the passcode?

    http://tinyurl.com/7ndy8tb

     

    How to Reset a Forgotten Password for an iOS Device

    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device

     

    Using iPhone/iPad Recovery Mode

    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm

     

    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.

     

    ~~~~~~~~~~~~~

    ‘iPad is disabled’ fix without resetting using iTunes

     

    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

    2. Open iTunes with the iPad disconnected.

    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

    5. Click ‘Setup as new iPad’ and then click restore.

    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.

     

    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.

    ~~~~~~~~~~~~~

     

    Try it and good luck. You have nothing more to lose if it doesn't work for you.

     

     Cheers, Tom

  • by mhdsayf,

    mhdsayf mhdsayf Apr 30, 2015 8:27 AM in response to Texas Mac Man
    Level 1 (0 points)
    Apr 30, 2015 8:27 AM in response to Texas Mac Man

    hi. you have mentioned that this method will only work on the device the last sync was done on. my case is, i have never synced or backed up my ipad. can you help me?