Kernel Panic Crash on new iMac

Question

What&#x27;s the problem? It&#x27;s a 3 days old iMac.Mon Nov 25 03:23:59 2013panic(cpu 4 caller 0xffffff80180754ff): "missing pager for copy object"@/SourceCache/xnu/xnu-2422.1.72/osfmk/vm/vm_pageout.c:794Backtrace (CPU 4), Frame : Return Address0xffffff810ba9bb30 : 0xffffff8018022f69 0xffffff810ba9bbb0 : 0xffffff80180754ff 0xffffff810ba9bd50 : 0xffffff80180783b4 0xffffff810ba9bf20 : 0xffffff80180dc5dc 0xffffff810ba9bfb0 : 0xffffff80180f350b BSD process name corresponding to current thread: firefoxMac OS version:13A603Kernel version:Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393Kernel slide:     0x0000000017e00000Kernel text base: 0xffffff8018000000System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)System uptime in nanoseconds: 112704971954748last loaded kext at 1945680117102: com.apple.filesystems.afpfs          11.0 (addr 0xffffff7f9a5b0000, size 348160)last unloaded kext at 27221119914312: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f9a591000, size 57344)loaded kexts:com.Symantec.kext.SAVAPComm          12.1com.apple.filesystems.afpfs          11.0com.apple.nke.asp-tcp          8.0.0com.apple.driver.AppleHWSensor          1.9.5d0com.apple.filesystems.autofs          3.0com.apple.driver.AudioAUUC          1.60com.apple.iokit.IOBluetoothSerialManager          4.2.0f6com.apple.driver.AGPM          100.14.11com.apple.driver.ApplePlatformEnabler          2.0.9d1com.apple.driver.X86PlatformShim          1.0.0com.apple.driver.AppleMikeyHIDDriver          124com.apple.driver.AppleHDA          2.5.2fc2com.apple.driver.AppleUpstreamUserClient          3.5.13com.apple.GeForce          8.1.8com.apple.iokit.IOUserEthernet          1.0.0d1com.apple.driver.AppleIntelHD5000Graphics          8.1.8com.apple.driver.AppleThunderboltIP          1.0.10com.apple.Dont_Steal_Mac_OS_X          7.0.0com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6com.apple.driver.AppleMikeyDriver          2.5.2fc2com.apple.driver.AppleHWAccess          1com.apple.driver.AppleLPC          1.7.0com.apple.driver.AppleIntelFramebufferAzul          8.1.8com.apple.driver.AppleSMCLMU          2.0.4d1com.apple.driver.AppleBacklight          170.3.5com.apple.driver.AppleMCCSControl          1.1.12com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1com.apple.BootCache          35com.apple.driver.AppleUSBHub          650.4.4com.apple.driver.XsanFilter          404com.apple.driver.AppleSDXC          1.4.0com.apple.iokit.IOAHCIBlockStorage          2.4.0com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9com.apple.driver.AirPort.Brcm4360          800.21.45com.apple.driver.AppleAHCIPort          2.9.5com.apple.driver.AppleUSBXHCI          650.4.3com.apple.driver.AppleACPIButtons          2.0com.apple.driver.AppleRTC          2.0com.apple.driver.AppleHPET          1.8com.apple.driver.AppleSMBIOS          2.0com.apple.driver.AppleACPIEC          2.0com.apple.driver.AppleAPIC          1.7com.apple.nke.applicationfirewall          153com.apple.security.quarantine          3com.apple.security.SecureRemotePassword          1.0com.apple.driver.AppleBluetoothHIDKeyboard          170.15com.apple.driver.IOBluetoothHIDDriver          4.2.0f6com.apple.driver.AppleHIDKeyboard          170.15com.apple.kext.triggers          1.0com.apple.iokit.IOSerialFamily          10.0.7com.apple.driver.DspFuncLib          2.5.2fc2com.apple.vecLib.kext          1.0.0com.apple.iokit.IOAudioFamily          1.9.4fc11com.apple.kext.OSvKernDSPLib          1.14com.apple.iokit.IOAcceleratorFamily          98.7.1com.apple.nvidia.driver.NVDAGK100Hal          8.1.8com.apple.nvidia.driver.NVDAResman          8.1.8com.apple.iokit.IOBluetoothFamily          4.2.0f6com.apple.iokit.IOSurface          91com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6com.apple.driver.AppleHDAController          2.5.2fc2com.apple.iokit.IOHDAFamily          2.5.2fc2com.apple.driver.AppleThunderboltEDMSink          1.2.1com.apple.driver.X86PlatformPlugin          1.0.0com.apple.driver.IOPlatformPluginFamily          5.5.1d27com.apple.iokit.IOAcceleratorFamily2          98.7.1com.apple.AppleGraphicsDeviceControl          3.4.12com.apple.driver.AppleSMBusPCI          1.0.12d1com.apple.driver.AppleSMC          3.1.6d1com.apple.driver.AppleBacklightExpert          1.0.4com.apple.iokit.IONDRVSupport          2.3.6com.apple.driver.AppleSMBusController          1.0.11d1com.apple.iokit.IOGraphicsFamily          2.3.6com.apple.iokit.IOUSBHIDDriver          650.4.4com.apple.driver.AppleUSBMergeNub          650.4.0com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0com.apple.driver.AppleThunderboltDPInAdapter          2.5.0com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0com.apple.iokit.IOUSBMassStorageClass          3.6.0com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0com.apple.driver.AppleUSBComposite          650.4.0com.apple.driver.CoreStorage          380com.apple.iokit.IOUSBUserClient          650.4.4com.apple.driver.AppleThunderboltNHI          1.9.2com.apple.iokit.IOThunderboltFamily          2.8.5com.apple.iokit.IOEthernetAVBController          1.0.3b3com.apple.iokit.IO80211Family          600.34com.apple.driver.mDNSOffloadUserClient          1.0.1b4com.apple.iokit.IONetworkingFamily          3.2com.apple.iokit.IOAHCIFamily          2.6.0com.apple.iokit.IOUSBFamily          650.4.4com.apple.driver.AppleEFINVRAM          2.0com.apple.driver.AppleEFIRuntime          2.0com.apple.iokit.IOHIDFamily          2.0.0com.apple.iokit.IOSMBusFamily          1.1com.apple.security.sandbox          278.10com.apple.kext.AppleMatch          1.0.0d1com.apple.security.TMSafetyNet          7com.apple.driver.AppleKeyStore          2com.apple.driver.DiskImages          371.1com.apple.iokit.IOStorageFamily          1.9com.apple.iokit.IOReportFamily          21com.apple.driver.AppleFDEKeyStore          28.30com.apple.driver.AppleACPIPlatform          2.0com.apple.iokit.IOPCIFamily          2.8com.apple.iokit.IOACPIFamily          1.4com.apple.kec.corecrypto          1.0com.apple.kec.pthread          1System Profile:Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 8 GB, SMC 2.15f2Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MBMemory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial portsNetwork Service: Wi-Fi, AirPort, en1Serial ATA Device: APPLE HDD WD10EZES-40UFAA0, 1 TBSerial ATA Device: APPLE SSD SD0128F, 121.33 GBUSB Device: FaceTime HD Camera (Built-in)USB Device: BRCM20702 HubUSB Device: Bluetooth USB Host ControllerUSB Device: USB ReceiverUSB Device: FreeAgent GoThunderbolt Bus: iMac, Apple Inc., 23.10

OGELTHORPE · Answer

What happens when you remove Symantec?Ciao.

llmtl · Answer

Is it because of Symantec antivirus? it did say "BSD process name corresponding to current thread: firefox" though.

OGELTHORPE · Answer

Here are a couple of discussions regarding Symantec;https://discussions.apple.com/thread/5509664https://discussions.apple.com/thread/3723109?answerId&#x3D;17545217022#17545217022Please note the discussion with Thomas A Reed.  he is a high respected expert on virus and malware issues on Macs.  I believe if you eliminate Symantec, your kernel panic should disappear.Ciao.

Eric Root · Answer

Symantec Uninstaller

thomas_r. · Answer

Is it because of Symantec antivirus? it did say "BSD process name corresponding to current thread: firefox" though.Symantec products are poison to Macs. They&#x27;re known for bringing healthy Macs to their knees. On top of that, Symantec doesn&#x27;t seem to spend much time researching Mac malware, because their products aren&#x27;t that great at detecting it. Because of this, you&#x27;d be wise to uninstall it (using the proper uninstaller).Note that it really doesnt matter that the crash occurred in Firefox. Kernel extensions modify the behavior of your Mac at a very low level, and thus may cause your Mac to crash in processes not directly related to the cause.Also, if removing your anti-virus software makes you nervous, see my Mac Malware Guide. It will teach you how to protect yourself.If removing that anti-virus software doesn&#x27;t help, you may have a hardware problem. Apple offers a 14-day no-questions-asked return policy. You can return the machine and exchange it for another, and avoid having to deal with a warranty repair.