4 Replies Latest reply: Mar 3, 2014 4:12 PM by chinchillin
Evan Lat. Level 1 (0 points)

Hi,

 

I bought the 16 GB iPhone 5S a few weeks ago, and up until now it's been working fine. However, last night, I went into settings/ software update and had it install the 7.0.4 update. I then plugged it in for the night. When I checked on it, it was completely dark. I pressed the home button and nothing happened. I tried the power button, holding the power button, holding the home button, holding both at the same time, holding the power button as I plugged it in to my computer, nothing. No sign of power at all. When I did plug it into my computer, iTunes opened up but didn't recognize it as mine. It said "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes." Now, it looks like my only option is to do a factory restore which, it warns, will delete all of my data. I checked and I don't have any backups to use after this. Is there anything I can do besides a factory restore? I just want my phone to turn on...

 

Thanks in advance for all help,

 

Evan

  • Evan Lat. Level 1 (0 points)

    P.S. I just noticed; when I hold the power and home button at the same time while it's plugged in as if I was going to restart it, my computer acts as if I'd plugged it in again (it makes the USB notification sound, itunes opens up again, I get the same "your iphone is in recovery mode" message, etc.), but that's the only response I've been able to get from pressing anything on the iphone. thanks again.

  • Waikeeta Level 2 (225 points)

    There is a 50/50 chance you will not lose any information. I have had to do a restore when phone is in recovery mode before. If you updated the phone recently, then the restore is needed. But  you must do the restore in order for the phone to work.

  • gia_marucci Level 1 (0 points)

    My phone is doing the same exact thing..if you ever got yours fixed, could you please tell me how you did it?

  • chinchillin Level 1 (0 points)

    mine just did the same thing, except when i plugged it into the computer still nothing