Permissions error saving or exporting iWork 3 files

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Level 1

28 points

Permissions error saving or exporting iWork 3 files

Using Numbers 3.0.1. I consistently get permissions errors Saving As or exporting a Numbers (or the new Keynote) document. Even to my Desktop.

I've recently repaired permissions on this machine (via booting to the Recovery Partition). Occasionally choosing another save location will do the trick, but often not. Usually it doesn't matter where I try to save to. Sometimes quitting the app and restarting helps. But more often than not, the issue continues.

MacBook Pro, OS X Mavericks (10.9), Late 2011 MacBook Pro 15", 8 GB RAM

Posted on Nov 25, 2013 9:20 AM

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Answer 1

Feb 4, 2014 7:12 AM in response to Opperman

I have exactly the same issue but with the 3.1 version it, still. It's random and really annoying. I repaired permission, ran Disk warrior. Nothing. I can't always save what I'm working on other than Icloud (which I don't use, as I use dropbox). I tried to save in different place on my Mac to rule out a dropbox issue related but the same happens everywhere. Sometimes I'm not able to open some file I saved in Numbers format 20mn ago. Happens the same with Pages Keynote so I'm guessimng it's an issue with the new versions as I never had an issue in the past with permissions.

If someone managed to sort out this issue, I would be happy to hear about it.

Thanks

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Answer 2

Opperman Author

Level 1

28 points

Feb 4, 2014 7:28 AM in response to Mikkael_Bristol

The thing that solved it for me was to go to my Mac's /Library/ScriptingAdditions folder (that's the one at the main level of your HD) and remove anything found there. I had three files. I don't remember exactly which SA files I had there, but one of them was installed by DefaultFolder. (I've since completely disabled DefaultFolder as it seemed to be bogging other processes down, too.)

I would be interested in knowing 1) if that solved it for you, and 2) what scripting additions you had.

If you have nothing there, see if you have SA files in the equivalent place on your home folder ~/Library/ScriptingAdditions. That's just a guess on my part.

I was assisted by Apple employees in solving this, and am very grateful for the help. I had several presentations to create that wouldn't have happened in Keynote if this had continued.

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Answer 3

Feb 4, 2014 8:36 AM in response to Opperman

Hi,

Thanks for your reply, unfortunately it didn't worked in my case.

I looked into this folder and only found an Adobe file (Adobe Unit Types.osax). Took it off just in case. Restarted, but nothing changed, I still can't save due to error permissions. Repairing permission didn't do the trick neither after that. 😠

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Answer 4

Opperman Author

Level 1

28 points

Feb 4, 2014 9:36 AM in response to Mikkael_Bristol

We spent a lot of time poring over various Console logs. The Apple employee was able to see (in my case) that the .osax files were implicated. After I removed them, no more issues. I just went back and looked at the saved log entries, it appears to have been QXPScriptingAdditions.osax as it showed a few wrong-architecture errors concurrent to the times iWork was failing to save properly.

That is to say, it's possible you might get a clue as to what's going on by watching system logs as you get the error.

Good luck!

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Answer 5

Feb 4, 2014 9:51 AM in response to Opperman

Ok, using the Console log I was able to spot the file "com.apple.iwork.numbers". I deleted it, restarted the computer and oh magic it worked.

I still won't be that confident as I have this issue coming in and out. Sometimes it works sometimes it doesn't.

If anyone know where to look, this is my consol log related to the issue:

04/02/2014 17:37:59.716 Numbers[438]: Failed to generate image for binding FileInfoBinding [0x303] - extension: numbers, UTI: com.apple.iwork.numbers.numbers, fileType: ???? at size:16 and scale: 1 filename: (null)

1 IconServices 0x00007fff9206de92 ___ZN18IconImageRequestor35generateCGImageFromBindingResourcesEU13block_pointer FvP7CGImageE_block_invoke + 689

2 IconServices 0x00007fff92067278 ___ZN8ISClient23GenerateCacheImageAsyncEP10_LSBindingjjU13block_pointerFvP8ISDi gestjj11ISSizeRangeyE_block_invoke + 727

3 IconServices 0x00007fff92067cbc ___ZN13XPCConnection11postMessageEPvU13block_pointerFvS0_E_block_invoke + 66

4 libxpc.dylib 0x00007fff8f101be6 _xpc_connection_reply_callout + 47

5 libxpc.dylib 0x00007fff8f101b72 _xpc_connection_call_reply + 36

6 libdispatch.dylib 0x00007fff8db532ad _dispatch_client_callout + 8

7 libdispatch.dylib 0x00007fff8db577ff _dispatch_async_redirect_invoke + 154

8 libdispatch.dylib 0x00007fff8db532ad _dispatch_client_callout + 8

9 libdispatch.dylib 0x00007fff8db5509e _dispatch_root_queue_drain + 326

10 libdispatch.dylib 0x00007fff8db56193 _dispatch_worker_thread2 + 40

11 libsystem_pthread.dylib 0x00007fff8a090ef8 _pthread_wqthread + 314

12 libsystem_pthread.dylib 0x00007fff8a093fb9 start_wqthread + 13

Message was edited by: Mikkael_Bristol

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