2 Replies Latest reply: Dec 2, 2013 5:06 AM by MelAllen
MelAllen Level 1 (5 points)

I have several Mac Book Pros that I am responsible for.  They will no longer recognize the camera in SmartBoard and in Smart Bridgit since updating to 10.8.5. One of the machines is even running 10.9 and it still won't work.  I have teachers who are very frustrated because they wish to use the Bridgit Software in their classrooms. Skype appears to be working fine.  It is just the Smart Board Software.

 


MacBook Pro, OS X Mountain Lion (10.8.5), to Mavericks 10.9
  • sterling r Community Specialists

    Hey there MelAllen,

     

    It sounds like you need help troubleshooting the built in camera on some of the computers there. I want to recommend the troubleshooting steps outlined in this article named:

    How to Troubleshoot iSight

    http://support.apple.com/kb/ht2090

    Built-in iSight cameras

    These steps are for iSight cameras that are built into a computer, such as the iMac G5 (iSight) or later, the MacBook, or MacBook Pro.

    1. See if the issue is application-specific.
      Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
    2. See if the issue is user-specific.
      Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
    3. Find out if the computer recognizes the iSight
      Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
    4. Reset SMC or PMU
      Reset your computer's SMC or PMU, and then check System Profiler again. (SMC reset instructions for iMac G5 (iSight), Intel-based iMacs; PMU reset instructions for MacBook and MacBook Pro.)

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • MelAllen Level 1 (5 points)

    I have tried all the trouble shooting steps and they did not resolve the issue.  This issue seems to be Application or group of Applications specific.

     

    The Camera works with other software.  The software it does not work with is the Smartboard software for working with their product.  It also does not work with Smartboard's video conferencing software Bridgit.

     

    The camera works with all computers not updated to 10.8.5.  The 10.8.5 update and the 10.9 update make the camera no longer recognized by the Smart software.  10.8.4 and lower work as they should.