HT201320: Set up an email account on your iPhone, iPad, or iPod touch

Learn about Set up an email account on your iPhone, iPad, or iPod touch
kdbaughn

Q: cannot send mail, username or password is incorrect

cannot send mail, username or password is incorrect,  but it is not incorrect!!! help

iPhone 5s, iOS 7.0.4

Posted on Nov 25, 2013 12:39 PM

Close

Q: cannot send mail, username or password is incorrect

  • All replies
  • Helpful answers

  • by Cap Hook,

    Cap Hook Cap Hook Jun 24, 2016 10:10 AM in response to kdbaughn
    Level 1 (8 points)
    Jun 24, 2016 10:10 AM in response to kdbaughn

    I had this problem shortly after my email service provider (Cincinnati Bell Fuse) required me to change passwords.

    I updated the password at the service provider and then, dutifully, updated the credentials in my iPhone (or so I thought).

    (settings / mail,contacts,calendars / accounts / [my account at fuse] / incoming mail server / password).

     

    After this, I was able to receive but not send/forward/reply to  email.  When trying to send I would get error message " Cannot send mail ...the username or password for the xxx.smtp server is incorrect"

     

    Verified it was correct.  Spoke with the service provider and Apple...each pointing to the other as a source of the problem.  Uninstalled and reinstalled the mail account at least a couple times (with Apple's help) and problem was not resolved.  ........

     

    Finally, today spoke with service provider one more time and found that there is a separate password for SMTP (outgoing) server (independent of the incoming mail server).  This password is buried a couple more levels down.  Once this is corrected, BOOM!  Everything works.   In my previous experience, I was unfamiliar with separate incoming and outgoing mail server passwords being required. 

     

    (settings / mail,contacts,calendars / accounts / [my account at fuse] / outgoing mail server /  > /primary server / click on server name / outgoing mail server / password).