HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

ipokipok

Level 1 (0 points)

Q: help!

i was updating my iphone 4s, it did not, i waited for an hour and in the screen i saw itunes logo so i connect it to my mac book. i restored it but it is still closed and i cannot open it, i downloaded the latest version of itunes but its not running because of my mac book. please help

MacBook, Mac OS X (10.5.8)

Posted on Nov 25, 2013 3:31 PM

I have this question too

Q: help!

All replies

Helpful answers

by sheila_m.,

sheila_m. Nov 27, 2013 6:59 AM in response to ipokipok
Community Specialists

Nov 27, 2013 6:59 AM in response to ipokipok

Hello ipokipok,

I would be be concerned too if I was not able to update my iPhone. If you have not resolved the issue, I recommend following the steps in the article below for an issue like this:

iOS: Unable to update or restore
http://support.apple.com/kb/HT1808

Thank you for using Apple Support Communities.

Best,
Sheila M.
Reply options

Link to this post

HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Q: help!

All replies Helpful answers

by sheila_m.,

All replies

Helpful answers