HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
Q: my iphone screen is all black you can not see anything on it so how can i put in passcode
-
Nov 26, 2013 2:48 PMby RRS1983,My phone just did that today as well. I haven't even had my iphone5 for 18 hours!
I chatted with support and someone from support gave me a call.
If doing a "Restore" (holding town the on/off switch, then holding down the home -- let go of the on/off button after 10 seconds and plug into computer/itunes while still holding the home button -- doesn't do anything, then you'll need to drive to an Apple Store and get a replacement phone. Or, you can talk to support and they'll send you a replacement phone, put a hold on your credit card and there could possibly be a fee invoved as well, even though it's a defective phone, and they'll send you out a new phone in 3-5 business days. With the Holiday's being here, it'll most likely be 5-7 days.
Bummer, isn't it? The closest Apple Store to me is 45 minutes away and NOT at all handy.
-- Unhappy iPhone 5 owner --
