Techteach07
Level 1 (0 points)

Q: Managed distribution and Apple ID issues

I am using managed distribution with VPP and MDM, but all the paid apps are not pushing out to devices. Only the free apps are pushed. I think the issue has to do with the student apple ids created with no credit card info. Is this a bug...

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.0.4

Posted on Nov 25, 2013 6:42 PM

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Techteach07

Q: Managed distribution and Apple ID issues

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  • by DFPS,

    DFPS DFPS Mar 11, 2015 6:21 AM in response to ddellereusd274
    Level 1 (0 points)
    Mar 11, 2015 6:21 AM in response to ddellereusd274

    I have come with the solution which might not be feasible option for many of you but you can try as it does works for me.

     

    Tap Settings

    Tap iTunes & App Store

    Tap on your AppleID & Sign out

    Go to your MDM App Store where you were requesting the App (To get your AppleID enroll in VPP)

    Tap to request the App

    Will prompt you for your AppleID & Password

    Go back to your MDM App Store & Request the app again

    Your app should start downloading on the device now.

  • by CBMAA Manager,

    CBMAA Manager CBMAA Manager Mar 13, 2015 2:19 PM in response to DFPS
    Level 1 (0 points)
    Mar 13, 2015 2:19 PM in response to DFPS

    Hi All,

     

    I'm having an issue with this as well.

     

    I'm using Meraki with 20 iPads and currently 3 are having issues. I was trying to update my iOS and the app software I was using.

     

    I have 1 device that is running 8.1.3 the user status is associated but for some reason it is not licensed anymore, but it should be as it was before I did the iOS update. How do I force it to be licensed again?

     

    The other 2 devices: one is running 8.1.3 and the other 8.2.  Both are associated and licensed. But the app is not visible on the devices. It disappeared when I tried to use the Meraki MDM app to update the mobile app I had assigned to the devices.  According to the Meraki system (both the website and the mobile app) the app is installed on both these devices but it is not visible.

     

    Any ideas?

     

    Thanks,

    HM

  • by JohnPaull,

    JohnPaull JohnPaull Mar 27, 2015 3:29 PM in response to Techteach07
    Level 1 (4 points)
    Mar 27, 2015 3:29 PM in response to Techteach07

    https://support.apple.com/en-us/HT201322

    This fixed it for us

  • by ilipesha,

    ilipesha ilipesha Nov 5, 2015 3:18 AM in response to CBMAA Manager
    Level 1 (0 points)
    Nov 5, 2015 3:18 AM in response to CBMAA Manager

    Had this issue happen with just 2 apps (Hairy Words 1 and 2).

     

    • Code:  12023 Domain: MCMDMErrorDomain The iTunes Store ID of the application could not be validated.

     

    Only solution was to assign the app to the device in Meraki as usual, and license the user, and then manually search in the app in the store on the device and install that way.

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