4 Replies Latest reply: Jun 7, 2014 6:55 AM by tilak231
chirag905 Level 1 (0 points)

My iphone 3gs (ios 6.1.3) suddenly switched off every time when i opened any game, FB or listening song etc.. and after only by putting it in charging,  it is on. What should i do. i have already restore ios 6.1.3 with back up and then without back up..  kindly help

iPhone 3GS, iOS 6.1.3
  • sheila_m. Community Specialists

    Hello chirag905,


    I would be concerned too if my iPhone was unexpectedly powering off.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:


    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen TS2802-ios7-charging-001-en.png. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.


    You can find the full article here:

    iPhone: Hardware troubleshooting


    Thank you for using Apple Support Communities.



    Sheila M.

  • chirag905 Level 1 (0 points)

    Thank you for reply,


    But i have alredy done this things. one thing i want to share, after switched off, cell is turn on after it by putting in charging only and it is never swithced of while it is in charging. 

  • sheila_m. Community Specialists

    Hi chirag905,


    Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action


    All the best,

    Sheila M.

  • tilak231 Level 1 (0 points)

    Hi chirag. Kindly please write me whatever you did to fix this problem. I am facing the exactly same problem for a long time and that's why using it like a "landline"(always plugged in)!!! Please do reply.