3 Replies Latest reply: Nov 28, 2013 10:30 AM by BDAqua
meliose Level 1 Level 1 (0 points)

First of all, sorry for my english.

 

When I open Mail, it freezes my computer and after one minute Mail quits.

yesterday, (i know, this is wrong...) I erase a .plist doc in library>mail but i doubt that i could have done anything wrong on Mail application because as i understood, a .plist doc is recreated as soon as the application is launched again.

What can i do?

Thanks for your help!


MacBook, Mac OS X (10.6.8)
  • BDAqua Level 10 Level 10 (120,055 points)

    Hello,

     

    Do you know which exact .plist you trashed & the full path?

     

    Did you do that in an attempt to fix it, or was it working fine before that?

     

    Open Console in Utilities & see if there are any clues or repeating messages when trying to open Mail.

  • meliose Level 1 Level 1 (0 points)

    Hello,

     

    No, i don't now which .plist i erased. I don't even know if i erased the full path...

    I erased many trash mails, etc. I think that Mail was working fine before that.

    Here is what i found in Console according to the attemp to open Mail :Dispatch queue: com.apple.root.default-priority...

    Actually, my computer has been getting bad for 3 days. It is really slow, the wheel appears each time i open a window or an application. And it gets 30 seconds at least to open a window or an application. I don't understand because the memory is ok and the ram memory as well.

    I'm wondering if it is not due to the connexion of an externall hard drive from a friend....

    I tried to scan my computer whith an antivirus but it did not found any virus or anything wrong.

    What can I do?

     

    Thanks for your help.

  • BDAqua Level 10 Level 10 (120,055 points)

    Could be many things, we should start with this...

     

    "Try Disk Utility

     

    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.

    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)

    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*

    3. Click the First Aid tab.

    4. Select your Mac OS X volume.

    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."

     

    http://docs.info.apple.com/article.html?artnum=106214

     

    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

     

    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

     

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

     

    http://support.apple.com/kb/PH7029

     

     

    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

     

    How much free RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.

     

    Open Console in Utilities & see if there are any clues or repeating messages when this happens.

     

    In the Memory tab of Activity Monitor, are there a lot of Pageouts?

    AMPageouts.gif

    If everything else seems OK...

     

    Try re-installing the big 10.6.8 Combo...

     

    http://support.apple.com/kb/DL1399

     

    Repair Permissions afterwords, reboot.