RachelJames1
Level 1 (0 points)

Q: I pre ordered an album that came out yesterday and it hasn't downloaded

I pre ordered  the new one direction album and it is not downloaded to my phone yet and it came out on Monday so

I'm not sure what's wrong

iPhone 5, iOS 7.0.4

Posted on Nov 26, 2013 9:28 AM

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RachelJames1

Q: I pre ordered an album that came out yesterday and it hasn't downloaded

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  • by matt00,

    matt00 Nov 28, 2013 9:24 AM in response to RachelJames1
    Level 5 (4,015 points)
    Nov 28, 2013 9:24 AM in response to RachelJames1

    Hey RachelJames1,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.