3 Replies Latest reply: Nov 26, 2013 1:30 PM by safari rss
Fromunda Level 1 (0 points)

I recieved an email showing my pre-order is available for download. Yet when I click on link in email, it opens a window to download iTunes. I already have an iTunes account on the computer. So when I got to the actual store and look up the album I pre-ordered, it shows the list of songs as "purchased" but no option to play them. Album does not show up in my library either. I might add, the pre-order was purchased on my daughter's iPhone rather than our desktop where we usually order from. Any ideas on how to access my pre-order purchase/ Thank you.



HP m9350f, Windows Vista
  • safari rss Level 2 (410 points)

    You should try having iTunes check for available downloads.

    Open iTunes, and in the Store menu click "Check for Available Downloads". Make sure that iTunes on your computer is signed in to the same account that was used to make the purchase.

  • Fromunda Level 1 (0 points)

    Thank you fo rthe response, but I tried this at the get-go. have ahd experience with downloading, but this hasnt solved the issue. In fact, as songs were slowly released off this album, they did appear in my library. However, the rest of the songs are now available for download but do not show up.

  • safari rss Level 2 (410 points)

    You might want to try checking in the purchases section of the store.  Again making sure you're signed in to the same account that you made the purchase with, open the iTunes Store and, under the Quick Links on the right hand side of the screen, choose Purchased. Make sure the Music tab is selected and select the purchased content in the resulting list. Click on the media to purchase it.


    If you're still not able to find the purchased content (and were billed for it; check your purchase history and, if you have them enabled, the emailed receipt of purchase), you should contact Apple support direclty here: https://reportaproblem.apple.com