I bought some weeks ago an audio book in the iTunes store - in the meantime I connected also iMatch. Now the problem, I cannot find the mentioned audio book anymore. Is there someone who knows more about this issue?
iPad 2
Hey 1893,
If you're unable to find it in your iTunes library, then I'd follow the directions in this article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Welcome to Apple Support Communities!
Have a good one,
Delgadoh
Audiobooks are not included in iTunes Match or iTunes in the Cloud and are normally a one-time only download. It is your responsibility to backup your data. If the file has vanished from your library you can ask the iTunes store support staff nicely. They may be able to grant a redownload.
tt2
Many thanks to both of you.
just having a last simple question, because a still could't solve the problem - so far.
There are many different contact numbers for apple support - does someone knows, which one I have to use in in Switzerland?
iTunes store support is by email or web form. Start at one of the following:
http://www.apple.com/chfr/support/itunes/ French
http://www.apple.com/chde/support/itunes/ German
For reasons unknown there is no Itallian Swiss iTunes support page, but there is an iPhone one. 😕
Or use the "report a problem" links from your account history in iTunes.
tt2
absolutely briliant...
Thank you tt2 for the keen help in this matter 🙂
You're welcome. 🙂
tt2
I bought some weeks ago an audio book in the iTunes store - in the meantime I connected also iMatch. Now the problem, I cannot find the mentioned audio book anymore. Is there someone who knows more about this issue?
