BillieGreen
Level 1 (0 points)

Q: Pre ordered an album but it wont download.

So I pre ordered an album and it has now came out however it will not download onto my phone?! If I go into itunes it says that it is purchased but in my music its asking me to pay for it again?? please help!

iPhone 4, iOS 7.0.4

Posted on Nov 26, 2013 12:09 PM

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BillieGreen

Q: Pre ordered an album but it wont download.

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  • by Delgadoh,

    Delgadoh Delgadoh Nov 28, 2013 1:21 PM in response to BillieGreen
    Level 4 (1,405 points)
    Nov 28, 2013 1:21 PM in response to BillieGreen

    Hey BillieGreen,

     

    If you haven't already, I would try these methods of downloading a pre-ordered item:

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

    Welcome to Apple Support Communities!

     

    All the best,

    Delgadoh