HT201471: Identify your iPad model
Learn about Identify your iPad model
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Helpful answers
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Nov 26, 2013 12:35 PM in response to babykate2by pvonk,What kind of "disabled"?
If you have a passcode to the screen lock that you've forgotten, restore the device from the computer to which the device is synced (assuming the passcode was turned on at the time). For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
If that still doesn't work, as a last resort try DFU mode:
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Nov 26, 2013 12:36 PM in response to babykate2by Alfred DeRose,Restore it using iTunes on you computer. http://support.apple.com/kb/ht1414
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Dec 26, 2013 1:50 PM in response to pvonkby lilhawaiianpunch,ok well this is my problem,my problem is that my iPad mini says that iPad is disabled connet to iTunes but when i plug my iPad mini into my computer it says that it could not go into my iPad mini because it is locked