What to do if there is no Mavericks-compatible driver available for my Canon printer?

Question

What to do if there is no Mavericks-compatible driver available for my Canon printer?

I updated to OS X Mavericks recently, and now I cannot print. I tried going to Canon for an updated driver for my MP830 printer. They don't make one and referred me to Apple. So I'm asking Apple to update Mavericks with a fix so that my printer will work. If anyone else has any low-cost (free) solutions, I would appreciate it, because I can't afford to buy a new printer, and I need my printer/scanner to work.

iMac G5 (20-inch), Mac OS X (10.7.5)

Posted on Nov 26, 2013 12:47 PM

Reply

Answer 1

Best reply

Baby-Boomer-USofA

Level 9

58,098 points

Nov 26, 2013 12:54 PM in response to JeanmarieTodd

JeanmarieTodd wrote:

I updated to OS X Mavericks recently, and now I cannot print. I tried going to Canon for an updated driver for my MP830 printer. They don't make one and referred me to Apple. So I'm asking Apple to update Mavericks with a fix so that my printer will work. If anyone else has any low-cost (free) solutions, I would appreciate it, because I can't afford to buy a new printer, and I need my printer/scanner to work.

Post in the Product Feedback website. Otherwise, call Canon and ask them if they plan on providing drivers that will work in Maverick.

These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.

Apple involvement. Apple may respond to questions but does not formally provide technical support on the Site. Any information that is provided by Apple or Apple employees is offered on an "AS IS" basis without warranties of any kind.

Reply

Answer 2

Paul_31

Level 6

14,160 points

Nov 26, 2013 12:58 PM in response to JeanmarieTodd

How is the printer connected via a cable or wifi? If wifi try using a cable.

I'm not optimistic this will work, but sometimes resetting the printing system can help restore connectivity. However, the process will delete all listed printers and they will need to be added again.

http://support.apple.com/kb/HT1341

Reply

Answer 3

Nov 26, 2013 1:05 PM in response to Baby-Boomer-USofA

THanks for the replies.

I did post this issue to Product Feedback.

I haven't called Canon yet. I'll try.

The printer is connected to another computer, my partner's, and mine is wirelessly connect via our wifi network. So I am not directly connected to the printer. This was never an issue before, but he has been able to get the printer to print from his computer, although the scanning function is now not working after Mavericks update. I have not tried resetting the printing system but will do so. Thanks.

Reply

Answer 4

Paul_31

Level 6

14,160 points

Nov 26, 2013 1:07 PM in response to JeanmarieTodd

A possible workaround for scanning functionality might be to use Image Capture in the Applications folder. Works for some, but not everybody it seems.

Reply

Answer 5

Nov 26, 2013 1:09 PM in response to JeanmarieTodd

scanning function is now not working after Mavericks update.

A scanner driver you may wish to consider: VueScan Scanner Software

http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system

What to do when you can't print

Reply

Answer 6

Nov 26, 2013 1:13 PM in response to Paul_31

This looked like it was going to work, I removed then added back the printer. I now have something in the print queue again but it's not printing. Not paused, just nothing happening. 😕

Reply

Answer 7

Paul_31

Level 6

14,160 points

Nov 26, 2013 1:18 PM in response to JeanmarieTodd

Have you done the tried and tested shut everything down - computers, printers, etc - and then restart all devices to refresh the network?

Reply

Answer 8

Nov 26, 2013 1:22 PM in response to JeanmarieTodd

Repair permissions and restart your comp

Reply

Answer 9

Nov 26, 2013 1:47 PM in response to Baby-Boomer-USofA

I did repair permissions and restarted my computer yesterday. Restarted again today.

Also, I just spoke with someone at Canon. My model of printer (MP830) is not on the list of printers that will be supported. So, no new driver for Mavericks. This *****!

I'm trying to add my printer back, and it's no longer coming up (it did earlier today) as an option. If I use IPP, what IP address do I put in the address line?

Thanks you guys for attempting to help!

Reply

Answer 10

Nov 26, 2013 1:51 PM in response to Paul_31

Yes, and I'm going through it again. Once again repairing disk permissions. Same issue came up as yesterday. Hmmm, so it wasn't fixed? It says "Group differs on "Library/Printers"; should be 80; group is 0." says it fixed that and a bunch of other references to library/printers. I am in way over my head....

Reply

Answer 11

Paul_31

Level 6

14,160 points

Nov 26, 2013 1:55 PM in response to JeanmarieTodd

The IP address of the printer - you'll probably need to interrogate its control panel to get the info. On my Brother printer it is Menu>General Setup>Print Reports - it should then auto print out the detail (most multi-function systems seem to have similar menus - perhaps yours has).

P.S. you can safely ignore: "Group differs on "Library/Printers"; should be 80; group is 0." I think we all get that one.

Good luck (getting late here)!

Reply

Answer 12

Nov 26, 2013 2:37 PM in response to Baby-Boomer-USofA

Yes, I did that, again. Repaired disk permissions, restarted computer, added printer back (turned printer itself off and on again. Again), tried to print something, looks like it's printing, says it's printing, is not printing.

Reply

Answer 13

Nov 26, 2013 2:39 PM in response to Paul_31

I did my best but could find no IP address or anything relevant on the Canon MP830 printer control panel. Thanks for trying!

Reply

Answer 14

Nov 26, 2013 2:47 PM in response to JeanmarieTodd

Also, I just spoke with someone at Canon. My model of printer (MP830) is not on the list of printers that will be supported. So, no new driver for Mavericks. This *****!

I updated to OS X Mavericks recently

You can stop troubleshooting now. 😉

Reply

Answer 15

Nov 27, 2013 10:49 AM in response to JeanmarieTodd

I finally got something to print yesterday. It sat in the print queue, looked like it was printing (on screen), but nothing was happening. I went and took a shower and when I came back, the printer was printing out the 10 pages! Go figure. I'm trying it again.

Reply