4 Replies Latest reply: Feb 27, 2014 1:53 PM by nnennau
Fuzz5 Level 1 Level 1 (0 points)

"We've detected problems. You don't have a camera. You can still use voice and video calls without a camera." 

 

Despite the Google Hangout message, yes, I do actually have a built-in camera that works great with SKYPE ! ! !

 

Google Hangout video camera issue occurs on new Macbook Air running OS X 10.8.5 with Chrome, Firefox, Safari.


Problem persists even with OS X Mountain Lion 10.8.5 Supplemental Update which "Resolves an issue that may prevent certain applications from using the FaceTime HD camera on mid-2013 MacBook Air systems"
_ http://support.apple.com/kb/DL1686

 

Dori Storbeck from GOOGLE says, "This issue isn't within Google's control to fix, and Apple has posted a known issue..."

http://productforums.google.com/forum/#!topic/hangouts/XECiY69rDSU

 

Dori's referenced APPLE link says, "Contact the developer for assistance with applications not developed by Apple."

http://support.apple.com/kb/TS4552

 

Yes, we have all seen this so many times before:  Mom says to the child, "Go see Dad;" dad says, "Go see Mom."  NOTHING is decided nor accomplished!


MacBook Air, OS X Mountain Lion (10.8.5), VIDEO not detected