HT202723: Pre-order music and movies from the iTunes Store

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Jessica057

Q: I preordered a book but when I clicked on the email notification link, the book was only available for download if I re-payed

I pre-ordered a book. It was my first time doing so, and when I got my email notification, I went to download it but it wasn't there. I searched and found the book but the only way I could download it was of I paid again. Is this normal? How do I fix it?

MacBook Pro (15-inch Late 2008)

Posted on Nov 26, 2013 3:07 PM

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Q: I preordered a book but when I clicked on the email notification link, the book was only available for download if I re-payed

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  • by sterling r,

    sterling r sterling r Nov 28, 2013 11:23 AM in response to Jessica057
    Community Specialists
    Nov 28, 2013 11:23 AM in response to Jessica057

    Hey there Jessica057,

     

    It sounds like you are trying to download your pre order, but at the product page it is not possible to download. I would next try checking for available downloads:

    Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    From: iTunes Store: About Pre-orders

              http://support.apple.com/kb/ht5714

     

    You can also check your purchased history:

    iTunes 11 for Mac: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12283

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling