HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
gabrielbeth1215

Q: why have so many playlists and purchased songs disappeared from my itunes?

ok, so im not understanding that once i got my iphone and got on the cloud (which i dont understand) my playlists are non existent and i have lost many, many songs i have purchased over the yrs. it's very frustrating and was wondering if there is anything i can do get them back.  i don't wanna have to buy them all over again, if i can even remember them all.  agh!!!!

iPhone 5, iOS 6.1.4

Posted on Nov 26, 2013 3:44 PM

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Q: why have so many playlists and purchased songs disappeared from my itunes?

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  • by sterling r,

    sterling r sterling r Nov 28, 2013 7:44 AM in response to gabrielbeth1215
    Community Specialists
    Nov 28, 2013 7:44 AM in response to gabrielbeth1215

    Hey there Gabrielbeth1215,

     

    It sounds like you are wanting to download your previous iTunes purchases. They are available for re download free of charge from the Cloud. Here is an article to help you get them re downloaded:

    iTunes 11 for Windows: Download previous purchases from the iTunes Store

    http://support.apple.com/kb/PH12491

    1. Click iTunes Store near the top of the iTunes window.
    2. Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
    3. In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
    4. To download an item, click its Download button IL_iCloudDownload.png.To download all available items, click Download All.

    Thank you for using Apple Support Communities.

    Take care,

    Sterling