Currently Being ModeratedNov 26, 2013 11:53 PM (in response to joannefromtucson)
Apple do not monitor these discussion groups.
You really need to bo back to support ask to speak with a supervisor and give all your information in a slow and calm manner.
If they advise more delays....in your situation, I would ask for a refund.
Currently Being ModeratedDec 17, 2013 4:41 AM (in response to vinnyvg)
I did call them but blamed holidays overload on internet to print books... I had to do it at odd hours because of overload. Apple is not the same as it used to be anymore..
Thanks for reply