iTunes Version 11.1.3 (8) - Movie Playback Issues

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Level 1

4 points

iTunes Version 11.1.3 (8) - Movie Playback Issues

I have just updated to iTunes Version 11.1.3 but every time I play a movie, the video screen keeps closing and going back to the open screen. It doesn't actually close the movie though because the sound keeps playing. I have to stop the movie and restart it. It will return to the movie but this can happen up to ten or more times while watching the movie. I have reinstalled the software without luck. Any ideas please?

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 27, 2013 6:13 AM

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Answer 1

Dec 2, 2013 5:27 AM in response to Insumo

we don't have the same problem Insumo.. but i also have an issue with regards to iTunes Version 11.1.3 (8).. whenever i play any videos.. the sound keeps on playing but the music video stops/freezes once in a while.. its like your playing a video in youtube and you have a slow internet connection that causes the video buffering.. i tried to reinstall the application.. downloaded the latest iTunes here.. but nothing happens.. its quite annoying.. maybe the next update will fix this problem..

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Answer 2

Insumo Author

Level 1

4 points

Dec 2, 2013 5:33 AM in response to MervinZeiss

Hi MervinZeiss,

I have been onto the help desk but I am only part way through solving the problem.

We created a new profile and I downloaded a movie to see if the problem still occurs but it does not.

It seems it may be a third party piece of software conflicting with iTunes in the other profile.

I need to ring back to see where to go from here.

Good luck with solving your problem.

Keep smiling, Insumo :-)

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Answer 3

Dec 2, 2013 7:14 AM in response to Insumo

you mean you already solved your issue.

you mentioned that it could be a third party piece of software conflicting with iTunes..

would you mind to elaborate it ?

actually i even uninstalled my virus scanner McAfee thinking that it makes the video playback slower.. but after doing so.. still no changes at all with the video playback. i even search for problems with regards to new iTunes 11.1.3 (8). from there i learned that there are many users having problems with regards to video playback..

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Answer 4

Insumo Author

Level 1

4 points

Dec 2, 2013 6:46 PM in response to MervinZeiss

No I haven't solved it yet. All I know is that iTunes works properly when we created a new Profile but it doesn't work properly in my existing profile, so something in the original profile is conflicting with iTunes.

Still need to call them back to go through the next stage.

Will let you know if I have any luck.

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Answer 5

Insumo Author

Level 1

4 points

Dec 4, 2013 5:06 AM in response to MervinZeiss

Hi Mervin Zeiss,

I have been using iTunes since yesterday without an issue, so fingers crossed the problem is solved.

I spoke to an Apple technician who asked me to put the following files and folders onto my desktop and if iTunes works without them to put them in the bin. I haven't thrown the files away yet but things are definitely looking promising to do so.

The files are:

File: com.apple.iTunes.plist

Folder: com.apple.iTunes.savedState

Please note that I am not advising you in anyway to delete these files from your computer. I have no idea what they do and I only did so as instructed by an Apple technician. If you believe this may help may I recommend you back up all of your computer and seek advice from someone in the know.

Good Luck - Insumo

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