davidhoxhalli

Q: My Waves of Cellular (iphone 3gs) go and come everytime . Help?

When I Explore the NET, Download Apps or something else. My waves ( il|) Come and go everytime . :/ This is not a problem with my carrier.

iPhone 3GS, iOS 6.1.3, Sometime its restart by itself.

Posted on Nov 27, 2013 5:57 AM

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Q: My Waves of Cellular (iphone 3gs) go and come everytime . Help?

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  • by sterling r,

    sterling r sterling r Nov 29, 2013 1:24 PM in response to davidhoxhalli
    Community Specialists
    Nov 29, 2013 1:24 PM in response to davidhoxhalli

    Hey there David,

     

    It sounds like you are experiencing issues with your cellular data connection. Try out the steps in this article named:

    iPhone: Troubleshooting a cellular data connection

    http://support.apple.com/kb/ts3780

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Ensure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try toggling it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still does not, contact your carrierto report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

    Thank you for using Apple Support Communities.

    Regards,

    Sterling