1 Reply Latest reply: Nov 29, 2013 7:56 AM by sterling r
johobanana2198 Level 1 Level 1 (0 points)

I'll delete e-mail from my inbox, and it just marks them as read rather than deleting them. Also, it doesn't load when e-mails come on. I have to close it and open it to display my incoming e-mails. I never had any trouble until I updated to OS X Mavericks.


iMac, OS X Mavericks (10.9)
  • sterling r Community Specialists Community Specialists (5,190 points)

    Hey there johobanana2198,

     

    It sounds like you are seeing some unexpected behaviour with the Mail app after upgrading to Mavericks. I was researching where to start troubleshooting and found this article for you to help troubleshoot the symptoms you are seeing named:

    Mac OS X: How to troubleshoot a software issue

    http://support.apple.com/kb/ht1199

     

    1. The first and easiest test to try is to see if the issue affects a different user account on your Mac. Each user account has customized preferences and other items stored in its home directory. You'll first need to create an additional user if one does not already exist (follow steps a-h below). Then, log out of the current user and test the issue in the new user account.If this resolves the issue, there may be an issue with a file in the home directory of the original user account.
      1. From the Apple menu, choose System Preferences.
      2. From the View menu, choose Accounts (or choose Users if using Mac OS X v10.2 or earlier).
      3. Click "+" (or click New User if using Mac OS X v10.2 or earlier).
      4. Give the new user a name and short name.
      5. Mac OS X v10.3 or earlier only: Click the Password tab, and give the user a password.
      6. Mac OS X v10.3 or earlier only: Click Security.
      7. Select the checkbox for "Allow user to administer this computer". This makes the user account an administrator.
      8. Click OK, or quit System Preferences.
    2. Start up in Safe Mode (Mac OS X v10.2 or later only). If the issue does not occur, there may be an issue with a startup item, login item, or kext file. Refer to this article for troubleshooting suggestions.
    3. If the issue does not appear to be related to preferences, a login item, or a kext file, and still persists in Safe Mode, there may be an issue with a cache file in your home folder:

      1. From the Finder's Go menu, choose Home.
      2. Open the Library folder.
      3. Drag the Caches folder to the desktop.
      4. Attempt to reproduce the issue.
      5. If issue is resolved, drag the Caches folder to the Trash.
      6. If issue persists, from the Finder's Go menu, choose Go To Folder.
      7. Go to this folder: /Library
      8. Drag the Caches folder to the desktop.
      9. Attempt to reproduce the issue.
      10. If issue is resolved, drag the Caches folder to the Trash.
      11. If issue persists, go to step 4.
    4. If the issue persists, there may be an issue with a third-party font file in your home folder.  See this article for information about using Font Book to enable or disable fonts in Mac OS X v10.3 or later.

      Disabling fonts in Mac OS X v10.2 or earlier

    Additional Information

    If the issue persists

    Perform other troubleshooting steps listed in this article.

    Thank you for using Apple Support Communities.

    All the best,

    Sterling