blondebabe69

Q: to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error asap

to allow access please respond on your iphone, but my iphone isnt responding.. its desabled and i plugged into my imac already for itunes .. i need help asap to fix this problem

iPhone 5, iOS 7.0.4

Posted on Nov 27, 2013 9:59 AM

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Q: to allow acesss please respond on your iphone, but my iphone isnt responding.. my phone is disabled and i need to fix this error a ... more

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  • by Lawrence Finch,Helpful

    Lawrence Finch Lawrence Finch Nov 27, 2013 10:02 AM in response to blondebabe69
    Level 8 (38,298 points)
    Mac OS X
    Nov 27, 2013 10:02 AM in response to blondebabe69

    You need to expain the problem a little better. What are you doing when it asks you to respond on your phone?

  • by blondebabe69,Helpful

    blondebabe69 blondebabe69 Nov 27, 2013 11:17 AM in response to Lawrence Finch
    Level 1 (17 points)
    Nov 27, 2013 11:17 AM in response to Lawrence Finch

    ok sorry.. well pretty much my iphone is disabled and it says to connect to itunes.. so i did .. my imac says would you allow this computer to sync info from your phone and i pressed continue.. then another messge pops up and says to allow acess repond on you iphone.. my iohone doesnt respond with any prompts all it says is iphone disable connect to itunes

  • by blondebabe69,

    blondebabe69 blondebabe69 Nov 27, 2013 11:28 AM in response to blondebabe69
    Level 1 (17 points)
    Nov 27, 2013 11:28 AM in response to blondebabe69

    basically my phone isnt responding to allow acess

  • by Clyde77,Helpful

    Clyde77 Clyde77 Nov 27, 2013 11:29 AM in response to blondebabe69
    Level 4 (2,765 points)
    Nov 27, 2013 11:29 AM in response to blondebabe69

    recovery mode

    open itunes on computer

    plug cable into computer not iOS device

    turn device off

    hold home button and plug cable into IOS device.  do not release home button until an itunes graphic appears on IOS device.

    look to computer should have message about recovery mode click ok and restore

    Peace, Clyde

    if u need an article see

    http://support.apple.com/kb/HT1808

  • by badboy1996,Helpful

    badboy1996 badboy1996 Nov 29, 2013 1:43 PM in response to Clyde77
    Level 1 (5 points)
    Nov 29, 2013 1:43 PM in response to Clyde77

    i had the same problem clyde77 n i tried your solution but it didn't work , iphone went to recovery mode and was working fine but after 20 minutes it again said to allow acess please respond on your iphone n i can't respond beacuse my iphone is locked. any other solutions

  • by hallir01,

    hallir01 hallir01 Mar 20, 2014 1:13 PM in response to badboy1996
    Level 1 (0 points)
    Mar 20, 2014 1:13 PM in response to badboy1996

    I am having the exact same problem and i am about to through my phone at a wall !!!

  • by AppleFriend47,

    AppleFriend47 AppleFriend47 Mar 24, 2014 7:09 AM in response to Clyde77
    Level 1 (4 points)
    Mar 24, 2014 7:09 AM in response to Clyde77

    Thanks Clyde,

    Your instructions worked for my son's iPhone 4s that was disabled because he forgot his pass code.  I had a heck of a time trying to solve this problem.  Many thanks!!!!!

  • by adelec,Helpful

    adelec adelec Mar 25, 2014 2:47 AM in response to blondebabe69
    Level 1 (5 points)
    Mar 25, 2014 2:47 AM in response to blondebabe69

    I am having exactly the same problem with my iPad.  I haven't forgotten my keycode, my bluetooth keyboard was on in my bag and must have appeared to be entering incorrect codes.  Have plugged into my iMac, which I have synced the ipad on previously, but I too am being directed to respond on my device - which is simply telling me that it is disabled and providing me with no opportunity to interact with it.  I do not want to lose any data.  I am a bit cross about how much time this wastes.  In addition to the time wasted wading through instructions that do not work, I will probably have to take my iPad to a service agency to have them address this trivial technical glitch - at a huge cost in both time and money. Not user-friendly at all.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 25, 2014 6:11 AM in response to adelec
    Level 8 (38,298 points)
    Mac OS X
    Mar 25, 2014 6:11 AM in response to adelec

    The ONLY way to resolve this is to Restore the phone from Recovery mode using iTunes, as Clyde has already posted. If you follow those instructions you will not need to enter the passcode on your phone. Assuming you back up regularly to your computer or iCloud you can restore the most recent backup.

     

    And, BTW, it is very user-friendly protecting your data. If there was any way around the passcode lock the security of the phone would be worthless, as hackers would figure it out pretty quickly. The fact that no one has in 7 years shows how well your content is protected.

  • by dwmusic,

    dwmusic dwmusic Mar 25, 2014 2:04 PM in response to blondebabe69
    Level 1 (8 points)
    Windows Software
    Mar 25, 2014 2:04 PM in response to blondebabe69

    I had the same thing, but I just waited until the software finished on the phone and it asked me to Trust This Computer and after that it went away.

     

    Another piece of software that Apple didn't test before unleashing it on us.  The sequence was in the wrong order. It should tell you to wait for the iPHone to reboot.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 25, 2014 7:47 PM in response to dwmusic
    Level 8 (38,298 points)
    Mac OS X
    Mar 25, 2014 7:47 PM in response to dwmusic

    Apple tested the release on tens of thousands of phones for 3 months before releasing it. The process is called "beta testing" - it is released to all developers, and additional regular users chosen at random. If there was a systemic problem it would have been found during the beta test. So this was most likely a glitch on your phone or your computer. Or you just didn't have the patience to wait for it to finish.

  • by dwmusic,

    dwmusic dwmusic Mar 25, 2014 9:30 PM in response to Lawrence Finch
    Level 1 (8 points)
    Windows Software
    Mar 25, 2014 9:30 PM in response to Lawrence Finch

    That was the problem. You had to pretend the message wasn't there until the phone had rebooted, and popped the question about trusting the computer.  The message on the computer gave no indication that the question it said to answer wouldn't appear unless the phone had fully booted.  The way to present that should be for the desktop to wait until the phone is ready to pop the question before telling the user to answer it.

  • by adelec,

    adelec adelec Mar 27, 2014 4:09 PM in response to Lawrence Finch
    Level 1 (5 points)
    Mar 27, 2014 4:09 PM in response to Lawrence Finch

    Hacker hostile is not the same as user friendly.  I want a low level of security - no passcode = no access - I don't want my ipad disabled.  I don't want to be hassled with frequent backing up and tedious restoring.  That's not user friendly.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Mar 27, 2014 4:50 PM in response to adelec
    Level 8 (38,298 points)
    Mac OS X
    Mar 27, 2014 4:50 PM in response to adelec

    So don't put a passcode on your iPad.

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