keweidman8
Level 1 (0 points)

Q: I pre-ordered an album and when it came out it says purchased but it isn't downloading

When I pre-ordered an album, and they day it came iut i checked if it was downloading. But it didn't. It still says I purchased it.

Posted on Nov 27, 2013 1:23 PM

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keweidman8

Q: I pre-ordered an album and when it came out it says purchased but it isn't downloading

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  • by matt00,

    matt00 Nov 29, 2013 12:16 PM in response to keweidman8
    Level 5 (4,015 points)
    Nov 29, 2013 12:16 PM in response to keweidman8

    Hey keweidman8,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.