HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID
veronicamarie1111

Q: change icloud e-mail address

How do I change my e-mail for my iCloud. It won't let me change it on my settings and it's getting really annoying with the iCloud thing popping up asking for my password for the e-mail I don't use it for anymore. I tried reseting the password and that didn't help anything.

iPhone 4, iOS 7.0.4

Posted on Nov 27, 2013 1:52 PM

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Q: change icloud e-mail address

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Nov 27, 2013 2:08 PM in response to veronicamarie1111
    Level 10 (104,006 points)
    Apple TV
    Nov 27, 2013 2:08 PM in response to veronicamarie1111

    Welcome to the Apple community.


    This feature has been introduced to make stolen phones useless to those that have stolen them.


    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.


    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.


    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.


    This article provides more information about Activation Lock.