Q: Unlinking Apple ID from a used iPhone
-
Aug 3, 2015 2:15 PMby Veritas1965,I agree with you --- it is a support system. To remain supportive, a person has to refrain from curt phrases & employ diplomacy when driving home a point. To say "You're being naive" is inherently condescending, especially in writing with no emoticon. It never was about naivete, anyway -- it was about unfamiliarity. You're new to Apple devices, policies, and methodologies. I am, too.
I had this very issue last night. I would have asked the question about the "lock code" being given out -- that perhaps that indicated not stolen. But for all Apple knows the phone could have been stolen with the thief knowing the passcode -- or when they stole it perhaps it had no numeric passcode. But see, here I'm out of my league. I think the phone will make you choose a numeric code even if you use the fingerprint mode, but I'm not positive. And I cannot be positive, nor could you, that any answer on the thread is absolutely correct.
The Restore (through iTunes on a computer) option was one I tried. It failed. The phone still wanted the ID and password after I'd reset it and put fresh software back on it. See, that's because I'm FAMILIAR with that. I learned it. Why would anybody just take the word of one or two people and not try something someone suggests? Even if multiple people say the same thing, the lone dude who suggests a solution may be right and the others dead wrong. The seller's failure to respond is not necessarily an indication of the phone's being stolen -- but a very likely one.
Also, the comment "Just accept reality and move on" is not only rude, as well, but presumptuous. Why would you need to be commanded by someone to "move on" or "accept reality" when you do not know if what they're saying is true -- that's the presumption -- that anyone would simply take Kilt's answer as true, and wholly true, complete. Perhaps he's under some spell that causes him to think his Kilt makes him omniscient. I assure you, he's not. Ha.
The complete and true answer you got was that, in your situation, only Apple CAN do it, but ONLY if you have the original receipt and a valid ID to prove you're the original owner. That is something I deduced last night as I gave up my quest to get around the problem.
All this to say that you are right, Kilty Boy WAS A TAD HARSH. Please excuse my rambling -- but it's fun for me to just let it all hang out sometimes! --- Kinda like the Kilt guy. HA!
Diplomacy/Civility translation:
No offense, but I believe you're being a bit naive. It's probably best at this juncture for you to just accept that it's quite likely stolen, and you've been duped. That's my opinion. It happens to the smartest people. Then you can move on and get a phone that works! Good luck! -
Aug 25, 2015 4:05 PMby scotthmccoy805,I think you can improve upon your communication style by being just as realistic but changing how you use your words. There's no *need* to assert that someone is naive, even if you feel very strongly about that. You can keep that part to yourself. Before you say something, try asking the following:
Are you being truthful?
Are you being kind?
Does it add anything to the discussion?
-
Aug 25, 2015 4:25 PMby Meg St._Clair,scotthmccoy805 wrote:
I think you can improve upon your communication style by being just as realistic but changing how you use your words. There's no *need* to assert that someone is naive, even if you feel very strongly about that. You can keep that part to yourself. Before you say something, try asking the following:
Are you being truthful?
Are you being kind?
Does it add anything to the discussion?
No, this post didn't add anything to the discussion. I suspect you think you are being kind but it comes off as condescending. Truthful doesn't apply here as you are providing an opinion.
As long as Tim doesn't violate the Terms of Use, he is free to post as he sees fit. Given the number of people who have marked his posts as helpful, I think he's doing ok. If you think you can do better at providing technical support answers (rather than critiques on the answering style of others), I strongly urge you to do so. It will add to the community.
-
Sep 26, 2015 6:56 AMby ericmoorefl,Dear Devil Dog your are pretty arrogant and shallow minded. Not all scenarios fit into one box, for example I sold an iphone on Ebay, the Ebay buyer requested to return it and e given a refund. The iphone was returned and refund given, unfortunately still linked to his Apple ID even though it was only in his custody for one day and that owner speaks no English and is impossible to contact after being given is refund So not all of these cases are stolen phones with criminality involved. Fortunately the people at the Apple service desk in Pam Beach Gardens are not shallow minded like yourself and have several times removed apple IDs from iphones Ive bought or sold without receipt. The Marine Corps is the greatest fighting force on this planet with the most dynamic individuals I have ever come across, hopefully their spirit and innovation will rub off on you one day Private!
-
by Meg St._Clair,Sep 26, 2015 7:10 AM
Meg St._Clair
Sep 26, 2015 7:10 AM
in response to Kaela_Preciosa_Nicole
Level 9
(59,473 points)
iPhoneKaela_Preciosa_Nicole wrote:
That person should be fired then because that is against apple's company policy!
!) You're replying to a post that's more than a year and a half old. 2) There's nothing in the post to indicate that anyone at Apple did anything wrong. The posters states they would not bypass the Activation Lock. We don't know what the suggestions given were as the poster never says but it could be something as simple as "Try to contact the original owner".
