Embassykw
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Q: itune could not connect to itune store. an unknown error occurred (0x80090318), what I can do ?

itune could not connect to itune store. an unknown error occurred (0x80090318), what I can do ?

 

before one year i was able to connect then i unstall

this week i install the itune then all my old file like musics appear in the itune, i tried to connect to my itune through computer but i couldnt

 

my net working fine

firewall checked already and enable for itune

 

notice

- im using the same computer, windows vista

 

please help me in that

thank you

Windows Vista

Posted on Nov 28, 2013 7:11 AM

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Embassykw

Q: itune could not connect to itune store. an unknown error occurred (0x80090318), what I can do ?

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  • by sterling r,

    sterling r sterling r Nov 30, 2013 6:25 AM in response to Embassykw
    Community Specialists
    Nov 30, 2013 6:25 AM in response to Embassykw

    Hello Embassykw,

     

    It sounds like your iTunes Store page does not load and instead gives you an error code. I found this error code in an article that will be helpful for you named:

    Apple software on Windows: May see performance issues and blank iTunes Store

    http://support.apple.com/kb/TS4123

    The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.

    Following the instructions should resolve the issue for you.

    Thank you for using Apple Support Communities.

    Take care,

    Sterling