Why hasn't my problem from 10/26 received a response from Apple tech support as of a month later?

Back on 10/26, I began a discussion about an iPhone iOS 7 glitch which was an issue for my work. It has been a month and there has been no response from anybody representing Apple. Are Apple Support Communities merely manned by non-staff, volunteer effort or has some staffer missed my post? Could someone from Apple Support in the iPhone department please answer my post from 10/26? Our campus of nearly all Apple products of which I am in charge is at the end of our campus-wide AT&T phone contracts. It's getting pretty hard to convince our board that Apple is "the way to go" when the user-focused philosophy is waning so significantly that it's led to constantly increasing IT time & $$. If you want a more detailed list of issues we've got concerns about check out my follow-up reply to the post https://discussions.apple.com/thread/5486366 shown in my image below. I'd love to ask about those issues, too, but Apple Support Communities won't even respond to a mere iOS7 phone glitch post. I'm disappointed. Apple has been phenomonal in the past and we've been very appreciative. Please help me and give me some relief as I fight the board to keep our organization Apple-based.