HT202723: Pre-order music and movies from the iTunes Store
Learn about Pre-order music and movies from the iTunes StoreQ: I pre-orderd Midnight Memories & i ran out of money, but i bought a new itunes card so now i have money but now it just says " ... I pre-orderd Midnight Memories & i ran out of money, but i bought a new itunes card so now i have money but now it just says "PURCHASED" and im not sure how to do! Please help! more
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Nov 30, 2013 12:32 PM in response to Bella_is_a_penguinby sheila_m.,Hello Bella_is_a_penguin,
I would be eager to download and listen to a Midnight Memories as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.
