Problem with audio on .wmv file

Question

Level 1

20 points

Problem with audio on .wmv file

A windows friend sends me .wmv files that I have always been able to open with WMP. Recently I've been getting this message when opening these files: "This file may not play correctly because it was compressed by using a codec that is not supported". I click on the OK button and the file opens but there is no audio. I have upgrated Mac OSX a couple times and not sure if that is when this problem started. I have the latest version of WMP, even reinstalled it just to make sure. I also downloaded Flip4Mac to see if that solved the problem but QuickTime can't open the file at all and I get this message: "Error Opening Movie. The movie could not be opened". Any suggestions on what might be causing this and want I can do? I've searched the discussions and see other people have had a similar problem but haven't seen a solution yet.

Thanks, D

iMac G5 20; 2.0 Mac OS X (10.4.7) 1 Gb RAM

iMac G5 20; 2.0 Mac OS X (10.4.3) 1 Gb RAM

iMac G5 20; 2.0 Mac OS X (10.4.3) 1 Gb RAM

iMac G5 20; 2.0 Mac OS X (10.4.3) 1 Gb RAM

Posted on Jul 14, 2006 8:14 PM

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Answer 1

Dr. Smoke

Level 9

56,586 points

Jul 15, 2006 12:25 AM in response to Big Daddy D

Hi, B.D.D.

The files may have been encoded with the Indeo CODEC, which is popular on Windows but for which no Mac OS X equivalent exists.

Likewise, neither Flip4Mac nor the last version of WMP can play files encoded with the most recent versions of Windows DRM (Digital Rights Management).

I presume your other WMV files play OK and it is just an issue with the latest files.

Good luck!

😉 Dr. Smoke
Author: Troubleshooting Mac® OS X

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Answer 2

Big Daddy D Author

Level 1

20 points

Jul 15, 2006 8:40 AM in response to Dr. Smoke

Dr. Smoke,

Uh Huh! Why don't I find that surprising. I guess I'll have to use my wife's laptop, running XP Pro, to read these files.

Thanks, D

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Answer 3

Lefkows

Level 2

182 points

Jul 15, 2006 10:58 AM in response to Big Daddy D

Make sure you have the latest version of WMV on your MAC. I think it's 9.0. Use the Get Info window in WMV to find out what codec was used for the Audio & Video stream. If it's anything other than a wmv codec you will not be able to play it.

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Answer 4

Dr. Smoke

Level 9

56,586 points

Jul 15, 2006 3:42 PM in response to Big Daddy D

You're most welcome. Glad to help!

PS: You may want to mark my post here as Solved as it solved your problem and may help others with the same problem that find your topic know the post that contains the answer. Click the Solved button in that post above.

Marking posts that are helpful or solve the problem as Helpful or Solved, respectively, helps others to find answers and awards points to those who take the time to respond. See "Why reward points?".

Marking a topic as Answered indicates the question is resolved, but only you, as the person who asked the question, can mark posts as Helpful or Solved. The "Answered" status neither awards points nor provides an indication to others of the posts that were either helpful or solved the problem.

Good luck!

😉 Dr. Smoke
Author: Troubleshooting Mac® OS X

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Answer 5

Dr. Smoke

Level 9

56,586 points

Jul 15, 2006 3:44 PM in response to Lefkows

Lefkows wrote:

"Make sure you have the latest version of WMV on your MAC."

You mean WMP (Windows Media Player), not "WMV." WMP is no longer available: Flip4Mac is the only option now.

Good luck!

😉 Dr. Smoke
Author: Troubleshooting Mac® OS X

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