Airport express

Hi

I am trying to set up an airport express but at the very last bit it wont reconise it and prompts me to start all over again, this is on iphone, ipad & window pc. the device is registered just wont work.. any advice?

Airport Express-OTHER

Posted on Nov 28, 2013 9:30 AM

Reply
11 replies

Nov 28, 2013 11:09 AM in response to Marlx

So, you are saying that you are trying to configure the Express to connect to your existing network wirelessly......or are you connecting to your wireless router using a wired Ethernet cable connection?


If you open AirPort Utility, click the AirPort Utility menu in the upper left corner of the screen and then click on About AirPort Utility......what version number do you see?

Nov 28, 2013 11:50 AM in response to Marlx

I'm sure that you know the name of the wireless network and password, but there is a third critical element involoved in getting the AirPort to join the network correctly, and that is that you must know the type of wireless security setting that your wireless router is using for the network.


In other words, the AirPort Express will not join the network unless 3 conditions are met:


1) Correct name of the network is entered

2) Correct password for the network is entered

3) An exact match of the wireless security settings is entered


It is 3) that causes the most trouble for users by far. They enter the wireless network name and pasword, but neglect the security settings.


Do you know the exact type of wireless security that your network is using? If not, you may need to refer to the documentation or ask your ISP if they provided the wireless router to you.


Post back with that information, and we will proceed.

Nov 28, 2013 1:46 PM in response to Marlx

I updates the security in my control panel and am now having this message - Unable to find wireless dveice after restarting, settings have been updated succesfully.but there was a problem rejoining the wirelessnetwork. I just logged into itunes it was an option then when i clicked on it it went away again.

Nov 28, 2013 2:40 PM in response to Marlx

but there was a problem rejoining the wirelessnetwork.

This indicates that the AirPort Express still does not have the matching settings that it needs to join the wireless network correctly.


If you could provide the exact wireless security settings that you found on your router, I might be able to come up with another idea.


After that, about all that you can do is try different settings to see if one might work. It's a tedious process at best, unfortunately with no assurance of success.


Unfortunately, the Express sometimes is just not compatible with routers from other manufacturers. That may be the issue here.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airport express

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.