Mavericks Magic Mouse Scrolling Issues

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chumtarou Author

Level 1

6 points

Mavericks Magic Mouse Scrolling Issues

Many Magic Mouse scrolling issues have been reported and I'd like to add a list that affect several of my Macs:

1. Issues in iTunes

- When you are in the iTunes store, the top coverflow allows you to use your magic mouse to swipe left and right

- However, it does not swipe like an iPhone where you can re-swipe midway and instead can only do a full swipe

- You can test this by doing 2 quick swipes and the result is the swipe will stop altogether

- This should work like an iPhone where you can control the swipes at any point during the animation

2. Issues with Finder windows

- In very long lists of files and folders, if you scroll 2 or 3 times the ability to scroll stops

- This either requires you to put the mouse focus on something else and try scrolling again

- Scrolling should not stop working

- This is less apparent with inertia turned on

- However, intertia turned on makes working in other applications such as Adobe Photoshop or Illustrator almost impossible

3. Issues with Mail 7.0x

- The latest update still has scrolling issues where it stops working after prolonged use

- The only fix is to quit or force-quit to bring back scrolling capability

4. Issues in iPhoto (The following is with inertia turned off)

- When scrolling long list of photos, the speed of the scroll can suddenly change with variable acceration

- This results in jumping forward too quickly

- Mountain Lion was worse, however the scolling behavior is hard to predict in long lists

- There are various mouse scrolling 3rd party apps but finding a speed is quite difficult

I'm sure there are other mouse scrolling issues but hope these issues can be improved. Unfortunately, some of these issues have persisted since pre-Lion releases.

Posted on Nov 28, 2013 10:43 AM

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Answer 1

Eric Root

Level 10

684,027 points

Nov 28, 2013 1:39 PM in response to chumtarou

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

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Answer 2

chumtarou Author

Level 1

6 points

Nov 29, 2013 9:17 AM in response to Eric Root

Hi Eric,

Thanks for the suggestion - yes, these have all been reported to Apple. However I thought it would be helpful to post this in case others have the same issues so that people don't feel it's only their Mac. If anyone else has this issue and perhaps a fix or hack to allleviate these issues are always great to hear.

For now, some things I have done to alleviate the issue:

1. turn off inertia for mouse (accessibility settings in System Prefs)

2. turn on "show scroll bars" to always (general settings in System Prefs)

3. routinely restart Mail (worse, routinely restart the Mac - something I have not done since pre-os x days...)

So far, I've tried other various tips like deleting library files to fix Mail but those only last a short while. Hope Apple fixes these in the next update.

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Answer 3

Nov 29, 2013 9:56 AM in response to chumtarou

Scrolling problems for me too in Safari. The MM will stop scrolling randomly and I need to restart Safari to get it going again. Furthermore, when scrolling stops if I turn off the MM and connect a USB mouse it still won't scroll.

Another problem, not sure if connected to the mouse problem, is that my iMac will freeze at times when Safari is operating. The mouse will move but not respond, and the keyboard also does not respond. Have to turn off the machine with the power key and reboot.

27 inch iMac 11,1, late 2009

8 GB memory

Mavericks 10.9

Safari 7.0

Have a similarly configured 27 inch iMac, late 2012, works perfectly, no scrolling or Safari problems.

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Answer 4

utazdevl

Level 1

0 points

Nov 30, 2013 11:36 AM in response to chumtarou

Thanks chumtarou. Huge help on your part, as I have been struggling with scrolling in the Finder windows, but the issue doesn't seem to exist in other programs. Turning on the scroll bars saves me constantly having to get rid of preferences and was an ideas that hadn't occured to me until you mentioned.

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Answer 5

Dec 3, 2013 1:06 PM in response to chumtarou

Thank you, chumtarou. I just found that toggling the setting to "with inertia" made scrolling work again for me (on my Mail inbox). We'll see how it goes from here. It was also helpful to turn on the scroll bars to at least have a work-around allowing not to have to relaunch Mail app to permit scrolling again w/ magic mouse.

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Answer 6

tbirdvet

Level 6

13,605 points

Dec 3, 2013 5:20 PM in response to UltimateFrisbeeRules

For mail scrolling try the fix that diveinn came up with as noted here:

https://discussions.apple.com/thread/5481937?start=30&tstart=0

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Answer 7

chumtarou Author

Level 1

6 points

Dec 4, 2013 6:37 AM in response to tbirdvet

Thank you Tbirdvet, this is a new method I haven't tried yet.

Interestingly, I have reinstalled my Adobe CC apps and deleted my Adobe CS6 apps (and CS6 prefs) - since then, the scrolling issues have subsided. The good behavior of my mouse might be temporary, as with other fixes I've tried, but a different issue I had was with Acrobat Pro locking up intermittently and this too seems to have alleivated that as well.

I will definitely give the cache deletion a try once I see the mouse issue come back - I've been holding off responding as the Adobe reinstall may be a short lived fix but keeping my fingers crossed.

Utazdevl and UltimateFrisbeeRules, glad things are a bit better for you - hope Tbirdvet's cache suggestion works for you! Tbirdvet, please let us know if this is a permanent solution for you.

In the meantime, 10.9.1 hopefully will be released soon with a permanent fix for everyone.

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Answer 8

chumtarou Author

Level 1

6 points

Dec 9, 2013 3:49 PM in response to chumtarou

Quick update: appears deleting cache is also a temporary fix.

So far, deleting cache, deleting specific Mail libarary files, turning off 'displays have separate spaces', etc. all appear to be temporary.

Hopefully 10.9.1 will come out soon to fix this permanently.

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Answer 9

chumtarou Author

Level 1

6 points

Dec 17, 2013 7:44 AM in response to chumtarou

I have installed 10.9.1 and appears the scrolling issue has returned already.

Upon wake from sleep and a few emails later, the scrolling issue is back.

So far all fixes seem to be temporary.

The only one I have not tried yet is a clean install.

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Answer 10

Dec 17, 2013 8:03 AM in response to chumtarou

Exact same with 10.9.1. I see it most often in Safari and the only thing that - temporarily - fixes it is to quit and restart Safari. I submitted a problem report to Apple before the OS update, will do again.

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Answer 11

tbirdvet

Level 6

13,605 points

Dec 17, 2013 9:13 AM in response to stumbleone

I found in another discussion to go to the hidden user library, preferences and delete: com.apple.driver.appleHIDmouse.plist. This made the scrolling start again in 10.9.1. Been working for about 4 hours and still OK but time will tell.

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Answer 12

tbirdvet

Level 6

13,605 points

Dec 19, 2013 4:50 PM in response to tbirdvet

This non scrolling issue got me thinking so I did some digging into non scrolling issues starting with Lion, then ML and now Mavericks. The common link seems to be the wired mouse or Magic mouse or trackpad driver plist file. Depending on which you have one of the main fixes is to delete that file in your hidden library preferences folder. It appears to get corrupted causing this issue especially when upgrading the OS.

Wired mouse: com.apple.driver.appleHIDmouse.plist

Magic Mouse: com.apple.drriver.applebluetoothmultitouch.mouse.plist

Track pad: com.apple.driver.applebluetoothmultitouch.trackpad.plist

In finder under option GO click on library and then to preferences folder and find the file that matches your device and move to trash but do not delete until you test all is OK. If all works empty the trash. A new file will be generated.

If this fixes your issue please let this forum know.

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Answer 13

bastib

Level 1

0 points

Dec 20, 2013 2:28 PM in response to tbirdvet

Scrolling issues solved thank you tbirdvet!

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Answer 14

tbirdvet

Level 6

13,605 points

Jan 2, 2014 12:51 PM in response to tbirdvet

Issue of non scrolling returns. Deleting any of the noted files or caches seem to be only temporary. I will now try the scrolling with inertia setting and see what happens. I need to test for 2-3 days to verify a possible fix.

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Answer 15

Jan 7, 2014 8:22 AM in response to tbirdvet

I have been having bizzare problems with the mouse. It alternates working on different browsers. Always worked perfectly on Safari until today. Could not scroll at all on any webpage on Safari - but on Chrome no problem. Firefox not working.

Close and relaunch - it works - then stops suddenly again.

Crazy.

IS there any solution to this?

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