Currently Being ModeratedNov 28, 2013 11:55 AM (in response to mcc1493)
Currently Being ModeratedNov 28, 2013 12:12 PM (in response to sanjampet)
Thanks for the response but the problem is not with the wireless device, it's actually with the bluetooth on my Mac. The bluetooth on my Mac will literally stop responding, and every time I try to turn it off in hopes of restarting it, it will just freeze and stay turned on.
Currently Being ModeratedNov 28, 2013 2:30 PM (in response to mcc1493)
A couple of things to try,
Follow directions for a battery you should not remove yourself
You may have to reset some of your prefences after this, including the BT set up, as this "flushes" out the set up which may have become corrupted somehow.
If no joy post back, there are a few other things to check.
Currently Being ModeratedJan 5, 2014 8:07 AM (in response to mcc1493)
I was experiencing the exact same symptoms as mcc1493 described above, on my Early 2013 MacBook Pro, OSX 10.9.1. One additional piece of information. When opening the Bluetooth Preferences I saw the message:
<< don not localize > ... Name not available
I called Apple Support and after trying a few things, the Apple Rep had me perform an SMC reset http://support.apple.com/kb/HT3964
The problem has not returned since the the SMC reset.
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