Currently Being ModeratedNov 28, 2013 11:55 AM (in response to mcc1493)
Currently Being ModeratedNov 28, 2013 12:12 PM (in response to sanjampet)
Thanks for the response but the problem is not with the wireless device, it's actually with the bluetooth on my Mac. The bluetooth on my Mac will literally stop responding, and every time I try to turn it off in hopes of restarting it, it will just freeze and stay turned on.
Currently Being ModeratedNov 28, 2013 2:30 PM (in response to mcc1493)
A couple of things to try,
Follow directions for a battery you should not remove yourself
You may have to reset some of your prefences after this, including the BT set up, as this "flushes" out the set up which may have become corrupted somehow.
If no joy post back, there are a few other things to check.
Currently Being ModeratedJan 5, 2014 8:07 AM (in response to mcc1493)
I was experiencing the exact same symptoms as mcc1493 described above, on my Early 2013 MacBook Pro, OSX 10.9.1. One additional piece of information. When opening the Bluetooth Preferences I saw the message:
<< don not localize > ... Name not available
I called Apple Support and after trying a few things, the Apple Rep had me perform an SMC reset http://support.apple.com/kb/HT3964
The problem has not returned since the the SMC reset.
Currently Being ModeratedMar 12, 2014 8:34 AM (in response to Jerry Dalton1)
I have reset the SMC and the NVRAM/PVRAM, yet this problem continues to return, with two different models of apple wireless Bluetooth keyboards. At a random moment, the message "connection lost" flashes up on the screen and the keyboard stops working. After that, Bluetooth is unresponsive and cannot be switched on or off. In the bluetooth system preferences window I have the same "<< do not localize > ... Name not available" message reported here and elsewhere. What is going on? Something needs to be sorted out, the only way to get things back to normal is to restart.
Currently Being ModeratedMar 12, 2014 12:15 PM (in response to sanjampet)
It's happened on two different Apple bluetooth keyboards. Batteries are currently 100% on the one that lost the connection.
Currently Being ModeratedMar 12, 2014 12:47 PM (in response to mcc1493)
My trackpad can be charged by USB, and even when it is connected to the laptop via USB, the Bluetooth still freezes. I am pretty sure this is a problem with the Bluetooth on the MacBook and not the wireless device
Currently Being ModeratedMar 12, 2014 12:54 PM (in response to mcc1493)
Bring it in to Apple the evaluation is free.
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