Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

resetting security questions for apple ID-HELP!!!

Resetting security questions-cannot get to the send rescue email stage.Going crazy-help!!!

iPod classic

Posted on Nov 28, 2013 2:08 PM

Reply
2 replies

Nov 29, 2013 7:02 AM in response to siog

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312


If you don't have a rescue email address or the address is wrong (you won't be able to add/change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

resetting security questions for apple ID-HELP!!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.