allie1011
Level 1 (0 points)

Q: PRE ORDER MIDNIGHT MEMORIES AND CAN'T DOWNLOAD IT

I pre ordered the alumn and now it just says purchases and won't download it and i tried on a different computer and my phone. also i tried the email link and it still won't work. what can i do?

iOS 7.0.3

Posted on Nov 28, 2013 2:59 PM

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allie1011

Q: PRE ORDER MIDNIGHT MEMORIES AND CAN'T DOWNLOAD IT

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  • by matt00,

    matt00 Nov 30, 2013 8:58 AM in response to allie1011
    Level 5 (4,015 points)
    Nov 30, 2013 8:58 AM in response to allie1011

    Hey allie1011,

     

     

    Thanks for the question. I understand you are having issues with downloading a pre-ordered item. The following article outlines the procedure of pre-orders and redeeming the download:

     

    Downloading a pre-ordered item

     

    When a pre-order item becomes available, you will receive an email letting you know your pre-order is available for download.

     

    If you've enabled iTunes to automatically download prepurchased content, then your pre-order content may already be downloaded to your library. If not, simply click the download link provided within your email notification, and your pre-order content will begin to download. Alternatively you can use the "Check for Available Downloads" feature in iTunes on your computer by choosing Store > Check for Available Downloads to begin downloading your pre-order.

     

    iTunes Store: About Pre-orders

    http://support.apple.com/kb/HT5714

     

     

    Thanks,

     

    Matt M.