I just bought a brand new macbook pro with retina one week ago and have used it twice. I noticed that I now have a scratch on the screen a small one yet a scratch. You can't feel it yet you can see a tiny black dot then what appears to be a small scratch.

Hi t,

Apple's warrantee does not cover damage. That said, one approach is to bring it in and show it to them and try convincing them it was already there when you got the Mac. The decision will be up to them. Another approach might be to take advantage of Apple's 14 day return period, supposedly no questions asked.

timmoss75 wrote:

Thats a good one. Ofcourse once presented with the fact if they don't fix it then They have to give my 1,700.00 back, maybe they will fix it.

Not if they think you caused the scratch . . . .

If you return it within the 14-day refund period, Apple will fix any defects, install a new battery (even on a one week old unit) and then place it in the refurbished equipment listing. But they will not fix that for free for you as a warranty repair.

Ralph Landry1 wrote:

If you return it within the 14-day refund period, Apple will fix any defects

Defects they believe were there when the product was purchased, not caused by the user. Key is what they believe.

I clarified in the last sentence that the repair Apple does is on the returned machine before Apple places it in the refurbished bin...not that repairs will be done for the original purchaser under warranty.

Ralph Landry1 wrote:

I clarified in the last sentence that the repair Apple does is on the returned machine before Apple places it in the refurbished bin...not that repairs will be done for the original purchaser under warranty.

If they accept it back. I understand. 😉

Great, I know it was rather convoluted writing 😁

But I think we are saying the same thing, Apple will not fix a user inflicted damage under warranty. A user can bring it back under the 14-day refund policy and ask for a refund. If Apple gives the refund they will make any repairs necessary before reselling as a refurbished unit.

Bottom-line, though, doing the refund route is the ethics of that approach.

Agreed! 😉

Bottom-line, though, doing the refund route is the ethics of that approach.

Yes, I wrestled with that a bit before posting it, but then I thought "what if I was totally convinced that scratch was there when I bought it and I just knew I (or someone in the household) asolutely didn't do it?" I'd be taking the chance that Apple believed me, and that could be a big chance, so I might be tempted to just return it too.

what the both of you are debating is fully understood ....but it is the "neutral zone" of 'faith' upon which none of you will give the full 'right answer' on

😊

PlotinusVeritas wrote:

what the both of you are debating is fully understood ....but it is the "neutral zone" of 'faith' upon which none of you will give the full 'right answer' on

😊

Hi P,

And what might that "right answer" be? 😉

I didnt try to imply there was a 100% right answer.

I meant by that,... that its a grey area on the "was it there new,....was it a user accident (the scratch/mark etc.)" ......

one of those "chicken or the egg" who knows 'things'.

not that you or Ralph were wrong,.....

😍

PlotinusVeritas wrote:

I didnt try to imply there was a 100% right answer.

Sorry, I took "full" to mean that and was looking forward to your reply. Seriously.

its a grey area

Indeed.

not that you or Ralph were wrong

No worries, I didn't take it like that at all. 😉

Have a good night down there in that 70-80 degree weather. I just shovelled my driveway earlier. Ugh.

Have a good night down there in that 70-80 degree weather. I just shovelled my driveway earlier. Ugh.

"grass is always greener on the other side"

how about Geckos that crawl in at night and like to jump on your face while you sleep

Eeeek

they look at you in your own home like "wassup, what are you doin here?"

most here want snow, nothing says the holidays like sunburn and heat stroke.

😁 lol, really.