Apple Event: May 7th at 7 am PT
Hi,
I just got my new macbook 2 weeks ago. When i plugged my iPhone, iTunes says it can't connect because it is locked with a passcode. I actually dont have a passcode, and my iPhone connects pretty fine with my other computer (windows). Plus iPhoto was able to connect with my iPhone. What should I do? Is the problem with iTunes or my iPhone?
iPhone 5, iOS 7
I lost all my saved iMusic on my iPhone. I am trying to log in to my MacBook on iTunes but it says "iTunes could not connect to the iPhone "Christian's iPhone" because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes." (There's nothing I can do to make this window go away)
You will get this message, when you connect the iDevice to a computer, that is different from the one you are usually syncing with. iTunes expects you to enter a passcode and to confirm, that you are trusting the computer that is trying to sync with the device. Since your iPhone does not have a passcode, restore the phone in recovery mode as a new device: http://support.apple.com/kb/HT1808
oh geeez. By the way, it also works with my other laptop (windows). Guess i'll just restore it then. thanks!
I have a much easier possible solution!!
I had this same issue, trying to connect my new iPhone 5s to my Windows computer's iTunes. I was getting two different error messages:
- iTunes could not connect to the iphone because it is locked with a passcode
- iTunes could not connect to the iphone because the device timed out
I found this thread, but did not like the idea of having to restore my iPhone and losing all my settings/data on the phone. After trying several different things, I discovered that I had 5 devices listed under my "Devices" that were authorized, so the real issue was that I had reached my limit. I had several issues with my old iPhone 5s, and had to have it replaced twice. As a result, I had several old iPhones listed under devices that I no longer had. Erasing those solved the problem, and my new phone connected just fine to iTunes. To get rid of the old devices, you can:
Open iTunes
-> click on "store" in the upper left corner
-> from the drop-down menu, select "view account"
-> enter your password
-> under "iTunes in the Cloud", click on the blue "Manage Devices >"
-> remove any old devices
This solved my problem. Hope it helps others as well!
Hello
It was great and I did it 🙂
I tried to solve this problem for 3 days, but thanks to your Advice it is SOLVED 🙂
Thanks.
Vielen Dank.
Same problem here Turkeymoose, did you solve it and, if so, how?
iTunes could not connect because it is locked with a passcode...?
